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- Tasks: Greet and assist passengers, especially those with restricted mobility, ensuring a smooth airport experience.
- Company: Join OCS, a top facilities management company with over 50,000 colleagues across the UK and Ireland.
- Benefits: Enjoy career progression, professional development, and a diverse workplace culture.
- Why this job: Make a real impact by helping passengers while working in a supportive and inclusive environment.
- Qualifications: Must have the right to work in the UK and excellent communication skills; manual handling ability required.
- Other info: OCS values diversity and encourages applications from all backgrounds.
The predicted salary is between 24000 - 33600 £ per year.
OCS UK & Ireland is a leading facilities management company with over 50,000 colleagues and a turnover exceeding £2bn. We deliver innovative, award-winning services in facilities management, hard services, cleaning, security, and catering.
Our mission is to make people and places the best they can be for our colleagues, customers, and communities. We are committed to doing business the right way, guided by our TRUE values: Trust, Respect, Unity, and Empowerment.
As a Passenger Assistant, your key responsibilities include:
- Greeting passengers, including those with Restricted Mobility (PRM)
- Communicating effectively with passengers and staff
- Assisting PRM passengers at drop-off/pick-up points, airline check-in, security, and pre-boarding
- Safely transferring passengers from aircraft to the airport terminal using appropriate equipment
- Complying with all Health & Safety regulations
- Using company equipment responsibly
The Ideal Candidate must have:
- The right to work in the UK
- Excellent communication skills with people at all levels
- The ability to lift passengers following manual handling guidelines
You will need to pass pre-employment screening, including five years of employment references.
If you’re interested in joining a company that supports professional development, career progression, and inspiring colleagues, click apply and register your interest. You can also sign up for job alerts to be notified of other suitable vacancies.
We are an equal opportunities employer, valuing diversity and actively encouraging applications from all backgrounds regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Passenger Assistant employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Assistant
✨Tip Number 1
Familiarise yourself with the specific needs of passengers with restricted mobility. Understanding their requirements will not only help you in the role but also show your commitment to providing excellent service during the interview.
✨Tip Number 2
Practice your communication skills, especially in a busy environment. Being able to convey information clearly and calmly is crucial for a Passenger Assistant, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Research OCS and their TRUE values: Trust, Respect, Unity, and Empowerment. Be prepared to discuss how you embody these values in your work, as this will demonstrate your alignment with the company's mission.
✨Tip Number 4
Ensure you understand the health and safety regulations relevant to the role. Being knowledgeable about these guidelines will not only prepare you for the job but also impress the hiring team during your discussions.
We think you need these skills to ace Passenger Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Passenger Assistant position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Communication Skills: Since excellent communication skills are essential for this role, make sure to provide specific examples in your CV or cover letter that demonstrate your ability to communicate effectively with diverse groups of people.
Showcase Relevant Experience: If you have previous experience in customer service or assisting individuals with restricted mobility, be sure to include this in your application. Use bullet points to clearly outline your responsibilities and achievements in these roles.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at OCS
✨Show Your Communication Skills
As a Passenger Assistant, effective communication is key. Be prepared to demonstrate your ability to interact clearly and kindly with passengers and staff during the interview. Think of examples where you've successfully communicated in challenging situations.
✨Highlight Your Experience with PRM Passengers
If you have experience assisting passengers with restricted mobility, make sure to mention it. Share specific instances where you provided support, ensuring you emphasise your understanding of their needs and how you addressed them.
✨Demonstrate Your Commitment to Safety
Safety is paramount in this role. Be ready to discuss your knowledge of health and safety regulations and any relevant training you've received. Showing that you prioritise safety will resonate well with the interviewers.
✨Prepare Questions About Company Values
OCS values Trust, Respect, Unity, and Empowerment. Prepare thoughtful questions about how these values are implemented in the workplace. This shows your genuine interest in the company culture and aligns your values with theirs.
