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- Tasks: Engage with students, organise events, and provide a welcoming reception service.
- Company: Join Unite Students, the UK's largest provider of student accommodation since 1991.
- Benefits: Enjoy a bonus, 25 days holiday, health benefits, and a generous pension scheme.
- Why this job: Make a real impact in students' lives while thriving in a diverse and inclusive team.
- Qualifications: A warm personality, excellent communication skills, and strong organisational abilities are essential.
- Other info: Flexible hours with weekend shifts; perfect for students looking for part-time work.
The predicted salary is between 15000 - 16000 £ per year.
Location: Bath
Salary: £15,097.80 - £16,008.60 per annum (depending on experience), plus bonus and benefits
Hours: 22.5 hours per week. Customer Experience Team Members work 3 days out of 7, between 7am and 10pm. Weekends are required on a rota basis.
The role:
Join Unite Students and thrive in a friendly, inspiring team! Be recognized for your true, talented self. Enrich lives through meaningful interactions and make a real impact. From assisting a locked-out student to recommending local restaurants or organizing welcome events; the Customer Experience Team Member role is highly varied. No two days are the same!
What you’ll be doing:
- Providing a welcoming front-of-house reception service
- Conducting flat viewings, inspections, and leading sales conversations
- Planning and organizing events for our students
What we’re looking for:
- A caring, warm personality with a positive attitude
- An excellent communicator, comfortable chatting with students and answering questions
- Strong time management and organizational skills
What you’ll get in return:
- A discretionary annual bonus based on company performance
- 25 days paid holiday plus a holiday buying scheme, with 5 additional days for long service
- A generous pension scheme with employer contributions between 5% and 11%
- Health and wellbeing benefits including a Healthcare Cash Plan, Employee Assistance Programme, Wellbeing platform, and Gym benefit for you and your family
- Enhanced Family Leave: 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Additional benefits including an annual ShareSave scheme, Employee Life Assurance, discounts portal, and more
About Unite Students:
Founded in 1991, Unite Students is a FTSE 100 company and the UK’s largest provider of purpose-built student accommodation, with over 70,000 students across 23 cities. We are committed to fostering diverse and inclusive teams, driven by our values, culture, and a positive energy.
Our values:
- Inclusion is central to our identity. We strive to create a happy, healthy organization where everyone belongs.
- People make Unite Students: Employees, students, and neighbors contribute to environments where everyone can thrive.
- Room for Everyone: We embrace individuality and focus on building inclusive teams. Our culture encourages you to be yourself, share your voice, and belong. We are rated Gold Investors in People and aim to provide excellent learning and development opportunities. We are building a home for success for both our employees and students—exceptional people making a difference.
We are US.
All new employees will undergo a basic criminal record check prior to starting, at our expense. Employment is contingent upon satisfactory clearance.
If this role excites you, we look forward to your application!
Customer Experience Team Member employer: Unite Foundation
Contact Detail:
Unite Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Familiarise yourself with the local area around Bath, especially places that students frequent. Being able to recommend local restaurants or events will show your genuine interest in enhancing the student experience.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios where you assist them with various queries. This will help you feel more comfortable and confident when interacting with students.
✨Tip Number 3
Demonstrate your organisational skills by planning a mock event or gathering. This could be anything from a small get-together to a themed party, showcasing your ability to manage time and resources effectively.
✨Tip Number 4
Research Unite Students' values and culture thoroughly. Understanding their commitment to inclusion and diversity will allow you to align your personal experiences and values with theirs during any discussions.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Experience Team Member position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your caring personality and positive attitude. Use specific examples from your past experiences that demonstrate your communication skills and ability to manage time effectively.
Highlight Relevant Experience: In your CV, emphasise any previous roles or experiences that involved customer service, event planning, or working in a team environment. This will show that you have the necessary background for the role.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Unite Foundation
✨Show Your Warm Personality
As a Customer Experience Team Member, your caring and warm personality is crucial. Make sure to convey your positive attitude during the interview. Share examples of how you've positively impacted others in previous roles.
✨Demonstrate Excellent Communication Skills
Since you'll be interacting with students regularly, it's important to showcase your communication skills. Practice answering common questions clearly and confidently, and be prepared to discuss how you would handle various student inquiries.
✨Highlight Your Organisational Skills
The role requires strong time management and organisational abilities. Be ready to discuss how you prioritise tasks and manage your time effectively, especially when planning events or conducting flat viewings.
✨Research Unite Students
Familiarise yourself with Unite Students' values and culture. Understanding their commitment to inclusion and diversity will help you align your answers with what they are looking for in a candidate. Show that you share their vision and can contribute to their positive environment.
