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- Tasks: Join our Customer Service Team to exceed customer expectations via phone and email.
- Company: We are a dynamic company focused on delivering exceptional customer service.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a team that values collaboration and problem-solving while making a real impact.
- Qualifications: Polite phone manner, strong organisational skills, and proficiency in MS Office required.
- Other info: Full-time role, Monday to Friday, 8:30am – 5:00pm.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for a team-orientated, customer focused Administrator, with great organisational and communication skills to join our busy Customer Service Team. Based in the office, you will have responsibility for ensuring you understand our customer requirements and take all possible steps to exceed their expectations by telephone or email.
Skills and Experience
- Have a polite and friendly telephone manner
- Experience in professional, customer focussed email communications
- Exceptional organisational skills
- Fully computer literate in MS Excel, Word, Teams and Outlook. Knowledge of HubSpot and Exchequer would be an advantage but not essential
- Be driven to deliver outstanding levels of customer service
- Possess a strong work ethic with high work rate
Key Responsibilities and tasks will include:
- Ensure an understanding of our customers’ requirements and undertake actions to always exceed their expectations.
- Provide support and guidance as required within your areas of expertise.
- Engage excellent problem-solving techniques and escalate to maximise customer satisfaction.
- Listen, identify, and understand each customer’s needs whilst communicating in a professional manner to provide a knowledgeable, accurate and concise information service.
- Engage excellent problem-solving techniques to maximise customer satisfaction within the boundaries of business policies.
- Work collaboratively with all areas of the company to ensure the best levels of service are achieved for our customers.
- Ensure ownership of key areas of responsibility, to meet the business objectives.
- Understand and exceed customer expectations.
Hours: 37.5 hours per week Monday to Friday 8:30am – 5:00pm
Customer Service Administrator employer: Wahl UK Ltd
Contact Detail:
Wahl UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your approach during interviews and demonstrate that you're a great fit for our team.
✨Tip Number 2
Practice your telephone and email communication skills. Since the role requires a polite and friendly manner, consider role-playing scenarios with friends or family to refine your approach and ensure you can handle various customer interactions smoothly.
✨Tip Number 3
Brush up on your organisational skills by using tools like to-do lists or project management apps. Being able to showcase your ability to manage multiple tasks efficiently will be a big plus in your interview.
✨Tip Number 4
Get acquainted with HubSpot and Exchequer if you can. Even though they're not essential, having a basic understanding of these tools can set you apart from other candidates and show your willingness to learn.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and organisational skills. Use specific examples that demonstrate your ability to exceed customer expectations, as this is a key requirement for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and your passion for customer service. Mention any relevant experience with email communications and problem-solving techniques, as these are crucial for the position.
Highlight Technical Skills: Since the role requires proficiency in MS Excel, Word, Teams, and Outlook, be sure to mention your experience with these tools. If you have any knowledge of HubSpot or Exchequer, include that as well, even if it's not essential.
Showcase Your Work Ethic: In your application, emphasise your strong work ethic and high work rate. Provide examples of how you've demonstrated these qualities in previous roles, particularly in customer service settings.
How to prepare for a job interview at Wahl UK Ltd
✨Showcase Your Communication Skills
As a Customer Service Administrator, effective communication is key. During the interview, demonstrate your polite and friendly telephone manner by engaging with the interviewer as if they were a customer. Use clear and concise language to convey your thoughts.
✨Highlight Your Organisational Skills
Be prepared to discuss specific examples of how you've managed multiple tasks or projects in the past. This could include using tools like MS Excel or Outlook to stay organised. Showing that you can handle a busy workload will impress the interviewers.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of situations where you've successfully resolved customer issues and be ready to explain your thought process. This will showcase your ability to maximise customer satisfaction.
✨Familiarise Yourself with Relevant Tools
While knowledge of HubSpot and Exchequer isn't essential, having a basic understanding of these tools can set you apart. If you have experience with similar software, mention it during the interview to demonstrate your adaptability and willingness to learn.
