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- Tasks: Join our busy team as a Clerical Officer, handling admin tasks and patient bookings.
- Company: Be part of St Paul's Liverpool University Hospitals NHS Foundation Trust, a leading healthcare provider.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact in healthcare while honing your organisational and communication skills.
- Qualifications: Previous admin experience is essential; NHS experience preferred. Strong customer care skills required.
- Other info: This role requires computer literacy and the ability to thrive in a fast-paced setting.
The predicted salary is between 28800 - 43200 £ per year.
**PREVIOUS APPLICANTS NEED NOT APPLY** Candidates must have previous experience working in an administrative environment, preferably in the NHS, and be able to demonstrate good customer care skills. Candidates will also need to have excellent communication, planning, and interpersonal skills, as the role involves working with different disciplines and requires an organised and systematic approach to tasks. Candidates must be computer literate.
If you would like the challenge of working in a very busy department, then we would like to hear from you.
St Paul's Eye Unit
The role will involve all aspects of administration work within the unit, including:
- Call centre and reception work
- Registering of referrals
- Booking appointments
- Preparation of relevant paperwork
- Extracting and preparing case sheets from the filing system for allocated clinics, cancellations, research, and audit purposes
- Receiving and booking in patients on arrival in Out-patients/Primary care
- Liaising with medical staff regarding overbooked clinics
- Dealing with telephone and postal enquiries
- Ensuring clinic booking summaries and clinic proformas are completed timely and accurately
- Opening, sorting, and re-directing mail
- Entering referral letters onto the Hospital Information Support System and booking new appointments as required
- Making up and filing new case notes
- Cancelling and re-booking clinic appointments according to given instructions
- Liaising with Clerical Team Co-ordinator regarding missing case notes
- Maintaining and enhancing an efficient and helpful attitude whilst undertaking the above duties
- Ensuring all Out-patient discharges are recorded timely and accurately
- Ensuring that attendances, DNA’s, and discharges are recorded accurately and timely
- Dealing with DNA follow-up appointments
- Covering/rotation for other Clerical Officers as required
- Undertaking any other duties appropriate to the grade as delegated by the Clerical & Administration Manager/Clerical Supervisor
This advert closes on Tuesday 24 Dec 2024.
Clerical Officer - St Pauls Liverpool University Hospitals NHS Foundation Trust employer: River Alliance of Wisconsin
Contact Detail:
River Alliance of Wisconsin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Officer - St Pauls Liverpool University Hospitals NHS Foundation Trust
✨Tip Number 1
Familiarise yourself with the NHS structure and terminology. Understanding how the NHS operates, especially in a busy department like St Paul's Eye Unit, will help you communicate effectively with colleagues and demonstrate your commitment to the role.
✨Tip Number 2
Highlight your customer care experience during any informal conversations or networking opportunities. Being able to showcase your ability to handle patient enquiries and provide excellent service can set you apart from other candidates.
✨Tip Number 3
Practice your organisational skills by managing mock scenarios that mimic the tasks listed in the job description. This could include scheduling appointments or handling multiple enquiries at once, which will prepare you for the fast-paced environment.
✨Tip Number 4
Connect with current or former employees of St Paul's Eye Unit on professional networking sites. They can provide insights into the team dynamics and expectations, which can be invaluable when preparing for interviews.
We think you need these skills to ace Clerical Officer - St Pauls Liverpool University Hospitals NHS Foundation Trust
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous administrative experience, especially within the NHS. Use specific examples to demonstrate your customer care skills and how you've successfully managed tasks in a busy environment.
Showcase Communication Skills: Since excellent communication is key for this role, include instances where you've effectively communicated with different disciplines or handled enquiries. This could be through your CV or a cover letter.
Detail Your Organisational Skills: The job requires an organised and systematic approach. Provide examples of how you have planned and executed tasks efficiently, perhaps by mentioning specific projects or responsibilities you've managed.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out and aligns with what the employer is looking for.
How to prepare for a job interview at River Alliance of Wisconsin
✨Showcase Your Administrative Experience
Make sure to highlight your previous experience in an administrative role, especially if it's within the NHS. Be prepared to discuss specific tasks you've handled that relate to the responsibilities of the Clerical Officer position.
✨Demonstrate Customer Care Skills
Since the role involves significant interaction with patients and medical staff, be ready to provide examples of how you've successfully managed customer care in past positions. This could include handling difficult situations or ensuring patient satisfaction.
✨Emphasise Communication and Interpersonal Skills
Effective communication is key in this role. Prepare to discuss how you’ve worked collaboratively with different teams and disciplines, and how you ensure clear communication in a busy environment.
✨Be Organised and Systematic
The job requires a systematic approach to tasks. During the interview, share your strategies for staying organised, managing multiple tasks, and ensuring accuracy in your work, particularly when dealing with appointments and patient records.
