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- Tasks: Join our team as a Customer Care Administrator, handling calls and supporting patients.
- Company: Northumbria Primary Care is an innovative organisation transforming primary care services.
- Benefits: Enjoy flexible working hours and the chance to develop your skills in a supportive environment.
- Why this job: Be part of a friendly team making a real difference in patient care.
- Qualifications: Experience in primary care or administration with strong customer service skills is preferred.
- Other info: This role offers varied hours and the opportunity to work across multiple practices.
The predicted salary is between 24000 - 36000 £ per year.
We are delighted to be able to offer a Customer Care Administrator position working for Ponteland Medical Group. The successful post holder will be able to work from any Northumbria Primary Care location with the expectation that your main base will be Ponteland Medical Group.
Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our teams to develop into new roles.
We are looking for a highly motivated and enthusiastic team player who can demonstrate high standards of customer care and administrative skills. You will become part of an experienced, pro-active, and friendly team working to serve patients through general practice. The hours will be varied between 08:00 and 18:00 Monday - Friday.
Ideally, the successful candidate will have a background of working in primary care or secretarial, as well as strong customer service and administrative skills. This position will be based at both the Ponteland Medical Group. The successful candidate will be providing a high level of customer service to patients of NPC practices.
Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside. Whilst appointees will have a base practice within NPC, they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.
Key Responsibilities:
- To answer telephone calls & respond to all enquiries directing the public as appropriate.
- To manage correspondence, secretarial duties, nursing admin support and processing patient referrals.
- Processing and distributing incoming (and outgoing) mail.
- To provide admin support to nursing & clinical staff.
- To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals.
- To provide nonclinical advice to patients, relatives, the public and internal & external agencies.
- Responsible for the ordering & maintenance of stock levels clinical & non-clinical.
- To receive confidential information by telephone or face to face and input accurately into SystmOne as appropriate.
- The job requires a broad range of tasks and offers general admin and secretarial support to the team.
- To occasionally provide clinical coding of all patient records ensuring all medical history is coded accurately and entered onto the clinical system some of which is sensitive.
This advert closes on Sunday 5 Jan 2025.
Proud member of the Disability Confident employer scheme.
Customer Care Administrator Northumbria Primary Care employer: Bridgeway Health Services
Contact Detail:
Bridgeway Health Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Administrator Northumbria Primary Care
✨Tip Number 1
Familiarise yourself with the specific services offered by Northumbria Primary Care. Understanding their approach to patient care and how they manage their practices will help you demonstrate your enthusiasm and alignment with their values during any discussions.
✨Tip Number 2
Network with current or former employees of Northumbria Primary Care. Engaging with them can provide you with insider knowledge about the work culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Since this role heavily focuses on providing high-quality support to patients, think of specific examples where you've excelled in customer care and how those experiences can translate to this position.
✨Tip Number 4
Be ready to showcase your administrative skills. Brush up on relevant software like SystmOne and be prepared to discuss how you’ve effectively managed correspondence and documentation in previous roles, as these are key responsibilities in this job.
We think you need these skills to ace Customer Care Administrator Northumbria Primary Care
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Customer Care Administrator.
Highlight Relevant Experience: Emphasise any previous experience in customer service or administrative roles, particularly within primary care settings. Use specific examples to demonstrate your skills in managing enquiries, correspondence, and patient referrals.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the position and the organisation. Mention why you want to work for Northumbria Primary Care and how you can contribute to their vision of service delivery.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Bridgeway Health Services
✨Know Your Role
Make sure you understand the responsibilities of a Customer Care Administrator. Familiarise yourself with tasks like managing correspondence, providing admin support, and handling patient enquiries. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle enquiries and resolve issues effectively, as this is crucial for the position.
✨Familiarise Yourself with SystmOne
Since you'll be inputting confidential information into SystmOne, it’s beneficial to have a basic understanding of this system. If you have experience with similar software, be ready to discuss it.
✨Demonstrate Team Spirit
As a team player, it's important to convey your ability to work well with others. Share experiences where you collaborated with colleagues to achieve common goals, especially in a healthcare setting.
