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- Tasks: Be the friendly face of our housing team, managing calls and emails while supporting administrative tasks.
- Company: Join Perth & Kinross Council, dedicated to community service and employee wellbeing.
- Benefits: Enjoy flexible hours, training opportunities, and a supportive work-life balance.
- Why this job: Perfect for those who love customer service and want to make a difference in their community.
- Qualifications: Must be organised, customer-focused, and proficient in Microsoft Office.
- Other info: This role is ideal for students or parents seeking part-time work with set hours.
The predicted salary is between 10038 - 10578 £ per year.
This part-time, permanent position of Senior Clerical Assistant within the North Locality Housing office is extremely busy and varied.
The Senior Clerical Assistant is the first point of contact for customers both internal and external accessing our service through provision of reception services and answering telephone calls, managing generic email inbox etc.
The Senior Clerical Assistant will provide administrative support within the locality housing team in relation to managing appointments, preparing documents, updating systems etc. This role places a strong focus on customer service.
This is an exciting opportunity for a dynamic individual who has a flair for customer service, to provide administrative support for housing staff within the locality housing team in Blairgowrie.
Working days within this role will be Wednesday, Thursday and Friday each week. The working hours for this post are open to some limited discussion with the successful candidate, but we are looking for the contracted hours to be split over the three working days and it to fit in between 9.30am and 2.30pm. This post might suit someone with childcare responsibilities or someone looking to step down their hours from full time to part time. This post will not be of a hybrid nature and will be office based for all of the contracted hours. There is no requirement for a driving license and access to a car for this post.
Requirements
- You must be an organised and structured individual, capable of prioritisation and working to tight deadlines, whilst being able to react as situations arise.
- You must have a commitment to providing a high standard of customer service, communicating well both verbally and in writing with an empathetic and non-judgemental approach.
- You must be competent in the use of all Microsoft packages, but specifically Word, Outlook and Excel and be digitally competent and comfortable in learning new systems.
- You must be able to work well within a team environment, but also using your own initiative and seek solutions to problems.
- You must be able to appropriately apply confidentiality when using and sharing information and have an awareness of the relevant legislation.
- You must be comfortable and confident in handling cash as there is a requirement to reconcile petty cash.
- You must be able to evaluate the significance and urgency of information received and take appropriate action.
- You must be friendly, outgoing and approachable, good at multi-tasking and a committed team player who can work well within a large team and be open to others thoughts and opinions.
If you would like any more information regarding this vacancy, please contact Gordon Hunter, Co-ordinator (Housing). When completing your application for this post, please ensure that you provide contact details (including e-mail addresses) for two referees. One should be your current or most recent employer.
Please APPLY ONLINE. Facilities are available at all public libraries in Perth and Kinross. If you have a disability and require reasonable adjustments, please call 01738 475555 to discuss.
As part of our safer recruitment measures, any offer of employment will be subject to the successful completion of mandatory checks including eligibility to work in the UK, Disclosure Scotland or PVG, qualifications, references, and fitness to undertake the post. This may also include an Overseas Criminal Records Check if you have spent time living overseas.
A healthy work life balance is important to Perth & Kinross Council and we provide supportive management and flexible working arrangements to help you achieve a healthy work life balance. You will have access to training and support for continued professional development.
Some jobs may have been traditionally carried out predominately by one gender, but we would encourage you to apply if you meet the requirements, irrespective of your gender. Perth & Kinross Council welcomes applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.
At PKC our values and behaviours influence our work and support us in the delivery of the Perth and Kinross Offer. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours. Find out more about PKC and you could soon be joining our team!
What we can do for you
If you are successful in a role with Perth & Kinross Council, you will have access to a range of benefits to help your physical, mental and financial wellbeing.
Senior Clerical Assistant employer: Perth & Kinross Council
Contact Detail:
Perth & Kinross Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Clerical Assistant
✨Tip Number 1
Familiarise yourself with the specific customer service expectations outlined in the job description. Think of examples from your past experiences where you demonstrated excellent customer service skills, as these will be crucial during any interviews.
✨Tip Number 2
Since the role requires proficiency in Microsoft Word, Outlook, and Excel, consider brushing up on these applications. You might even want to create a small project or document that showcases your skills, which can be discussed during the interview.
✨Tip Number 3
Prepare to discuss how you handle multi-tasking and prioritisation, as these are key aspects of the role. Think of specific situations where you successfully managed multiple tasks under tight deadlines.
✨Tip Number 4
Research Perth & Kinross Council's values and behaviours, as you'll need to align your responses with them during the interview. Be ready to provide examples that demonstrate how you embody these values in your work.
We think you need these skills to ace Senior Clerical Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Senior Clerical Assistant role. Emphasise your customer service skills, proficiency in Microsoft packages, and any previous administrative roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the organisation. Mention specific examples of how you've provided excellent customer service and managed administrative tasks in the past.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, ability to work under pressure, and experience with cash handling. Use bullet points for clarity and to make it easy for the hiring team to see your qualifications.
Prepare for Values-Based Questions: Be ready to discuss situations from your past that demonstrate your alignment with the values and behaviours of Perth & Kinross Council. Think of examples that showcase teamwork, problem-solving, and customer service.
How to prepare for a job interview at Perth & Kinross Council
✨Showcase Your Customer Service Skills
As the role heavily focuses on customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to communicate empathetically and effectively.
✨Demonstrate Organisational Skills
Since the position requires strong organisational abilities, discuss your methods for prioritising tasks and managing time effectively. You might want to mention any tools or techniques you use to stay organised.
✨Familiarise Yourself with Microsoft Packages
Make sure you're comfortable with Microsoft Word, Outlook, and Excel, as these are essential for the role. Consider preparing a few examples of how you've used these tools in previous positions to improve efficiency or solve problems.
✨Prepare for Teamwork Scenarios
The job requires working well within a team, so think of instances where you've collaborated successfully with others. Be ready to discuss how you handle differing opinions and contribute positively to a team environment.
