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- Tasks: Manage customer inquiries and service bookings in a fast-paced automotive environment.
- Company: Actio Recruitment connects talent with top automotive clients in Watford.
- Benefits: Competitive salary, bonus opportunities, and a supportive work culture.
- Why this job: Join a dynamic team and enhance your customer service skills while making an impact.
- Qualifications: Strong communication skills and experience in automotive roles preferred.
- Other info: Full-time, permanent position with equal opportunity employer.
The predicted salary is between 29000 - 36000 £ per year.
Job Title: Service Advisor Location: Watford Job Type: Full-Time, Permanent Salary: £29,000 to £36,000 (+bonus) About the Role: Actio Recruitment is supporting our automotive client in Watford in their search for a dedicated Service Advisor. This is a full-time role, responsible for managing customer enquiries, service bookings, and overseeing the customer journey from vehicle drop-off to handover. Key Responsibilities: • Handle all service telephone and walk-in enquiries. • Qualify service and diagnostic needs, establishing a clear understanding with customers about the work required. • Schedule and calculate workshop capacity, ensuring accurate data entry into the service workshop loading system. • Manage the handover and administration of Customer Service Vehicles. • Clearly explain completed work to customers, up selling service plans, ensuring their full understanding and approval. • Address any customer dissatisfaction in liaison with the department manager, following dealership procedures. Requirements: • Strong customer service and communication skills. • Experience in a similar automotive role preferred. • Excellent organisational and time management abilities. How to Apply: Send your CV to action recruitment or apply today! Actio are an equal opportunities employer and a recruitment agency
Service Advisor Motor Trade Job employer: Actio Recruitment
Contact Detail:
Actio Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Motor Trade Job
✨Tip Number 1
Familiarize yourself with the automotive industry, especially the services offered by dealerships. Understanding common customer concerns and service processes will help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions. This will prepare you to handle inquiries and explain services clearly, which is crucial for a Service Advisor.
✨Tip Number 3
Research the specific dealership or company you're applying to. Knowing their values, services, and customer feedback can give you an edge in demonstrating your interest and fit for the role.
✨Tip Number 4
Network with professionals in the automotive field. Attend local events or join online forums to connect with others who can provide insights or even referrals for the Service Advisor position.
We think you need these skills to ace Service Advisor Motor Trade Job
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Advisor position. Understand the key responsibilities and requirements, so you can tailor your application to highlight relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or automotive roles. Use specific examples that demonstrate your ability to manage customer enquiries and service bookings effectively.
Showcase Communication Skills: Since strong communication skills are essential for this role, provide examples in your application that showcase your ability to explain complex information clearly and handle customer dissatisfaction professionally.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job requirements. Use keywords from the job description to ensure your application stands out to recruiters.
How to prepare for a job interview at Actio Recruitment
✨Showcase Your Customer Service Skills
Since the role requires strong customer service abilities, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your communication skills and ability to empathize with customers.
✨Understand the Automotive Industry
Familiarize yourself with common automotive terms and processes. This will help you speak confidently about the services offered and demonstrate your knowledge during the interview, making you a more appealing candidate.
✨Demonstrate Organizational Skills
The job involves scheduling and managing service bookings, so be ready to discuss how you prioritize tasks and manage your time effectively. You might want to provide examples of tools or methods you use to stay organized.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as a dissatisfied customer or a scheduling conflict. Practice your responses to these scenarios to show that you can think on your feet and follow dealership procedures.
