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- Tasks: Help customers transition to zero-carbon driving and improve their experience.
- Company: Join Octopus Electric Vehicles, a leading start-up in the electric car leasing revolution.
- Benefits: Enjoy flexible working, competitive salary, and perks that matter to you.
- Why this job: Be part of a mission-driven team focused on sustainability and customer satisfaction.
- Qualifications: No prior EV knowledge needed; just bring your problem-solving skills and passion for great service.
- Other info: Work in a dynamic environment with opportunities for growth and influence.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Customer Operations Specialist who can help us deliver our mission to make it seamless for individuals and businesses to make the transition to zero-carbon driving. This customer-facing role will focus on carrying out, and suggesting improvements to our existing processes, ensuring that our customers have delightful, memorable experiences. Things move fast, here at OEV, so your input will also help shape the future of how we interact with our customers at all the stages of their journey. We are growing rapidly and there is a relentless focus on scalability whilst maintaining the highest levels of customer satisfaction. This is an early junior hire into the Ops team, so there is lots to do but also a chance to influence how we provide our service and plenty of development opportunities. Over time you will also support us in building the customer experience team as we hire more Operations Specialists in the future. This role will be based out of our London or Brighton office 3 days a week.
What you'll do:
- Work with colleagues in the customer experience team and across other parts of the business to ensure that our customers receive the best experience during every interaction.
- Specifically, manage customer journeys from contracting right through to car delivery and after, escalating issues where needed.
- Feedback on our current service processes and systems and propose changes where necessary, based on prior experience.
- Problem solve! Ensuring everything is ready for the customer to enjoy a smooth transition and removing any blockers if they arise.
- Help us to plan for growth in terms of customers and the team and get stuck in where necessary to affect this.
What you'll need:
- A passion for problem solving and going above and beyond to ensure you deliver a great customer experience.
- Experience working independently and as part of a close-knit team.
- A curious and keen-eye for detail to spot areas of improvement.
- To be a natural finisher and an effective operator - you leave no loose ends in your path.
- To want to be part of a rapidly growing company and be comfortable adopting changes quickly.
Why else you'll love it here:
Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people.
If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Customer Operations Specialist employer: Octopus Energy Group
Contact Detail:
Octopus Energy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Specialist
✨Tip Number 1
Familiarise yourself with the electric vehicle (EV) industry, even if you don't have prior experience. Understanding the basics of EVs and their benefits can help you engage more effectively with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your problem-solving skills during the interview. Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes, as this aligns perfectly with the responsibilities of a Customer Operations Specialist.
✨Tip Number 3
Research Octopus Electric Vehicles and its mission to promote sustainable driving. Being able to articulate why you want to be part of their journey will set you apart and show that you're genuinely interested in contributing to their goals.
✨Tip Number 4
Prepare to discuss how you can contribute to building the customer experience team in the future. Think about what qualities and skills you would bring to the table and how you envision helping the team grow as the company expands.
We think you need these skills to ace Customer Operations Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp what the Customer Operations Specialist role entails. Highlight key responsibilities and required skills in your application to show you understand the position.
Tailor Your CV: Customise your CV to reflect relevant experiences that align with the job requirements. Emphasise your problem-solving skills, attention to detail, and any customer service experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your eagerness to contribute to a greener future. Use specific examples from your past experiences to demonstrate how you can add value to the team.
Show Enthusiasm for the Company: Express your excitement about working for Octopus Electric Vehicles and their mission. Mention any research you've done about the company culture or recent achievements to show you're genuinely interested.
How to prepare for a job interview at Octopus Energy Group
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to help customers, as this aligns perfectly with the company's mission.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've successfully resolved issues or improved processes. The company values a keen eye for detail and a proactive approach, so highlight your ability to identify problems and implement effective solutions.
✨Be Ready to Discuss Team Collaboration
Since this role involves working closely with colleagues across various departments, be prepared to talk about your experience in team settings. Emphasise your ability to collaborate and communicate effectively to ensure a seamless customer journey.
✨Research the Company and Its Values
Familiarise yourself with the company's mission and values, especially their commitment to sustainability and customer satisfaction. This will not only help you answer questions more effectively but also demonstrate your genuine interest in being part of their team.
