Dog Grooming Manager

Upper Hound is opening a branch in Farnborough and we’re looking for a Salon Manager who can balance brilliant grooms with sharp commercial thinking and inspiring leadership.

Location: Upper Hound, Farnborough, Hampshire
Work Schedule: Full-time
Monday – Friday: 9 am – 6 pm
Saturday: 9 am – 5 pm
Enjoy a long weekend every last Saturday of the month—no grooming, no admin, just you-time.

What makes this role different?

You won’t just pick up scissors—you’ll drive everything that happens front-of-house and behind the scenes:

• Team leadership – recruit, coach and performance-manage a happy, high-achieving salon crew.
• Operational control – own rotas, stock, equipment maintenance and health-and-safety compliance.
• Customer journey – design a seamless booking-to-checkout flow that keeps clients coming back.
• Commercial focus – hit monthly revenue and margin targets, analyse KPIs and action improvements.
• Marketing input – partner with HQ on local campaigns, social content and events that grow footfall.
• Standards guardian – uphold welfare best practice and set the benchmark for grooming quality.

You’ll fit the bill if you have…

• Proven salon or retail management experience (grooming environment preferred).
• Level 3 Dog Grooming diploma or at least three years’ hands-on grooming at a high standard.
• A track record of building motivated teams and hitting commercial targets.
• Confident admin skills—scheduling, POS, stock systems, basic budgeting.
• Calm, solutions-first attitude that keeps both humans and hounds relaxed.

What you’ll do

• Run the branch – oversee scheduling, stock control, budgets and KPIs
• Deliver five-star grooms – set the standard for quality and welfare
• Lead the team – recruit, train and motivate a happy, high-performing pack
• Delight customers – build relationships that turn first-timers into regulars
• Champion safety & compliance – keep our salon spotless and our paperwork spot-on
• Competitive salary – reflective of your experience and management scope
• Quarterly performance bonus tied to branch targets
• Company pension and 28 days’ holiday
• Regular team socials and CPD workshops

Our culture

We’re driven by three values:

• Craft – obsess over quality in every clip, trim and touchpoint.
• Kindness – treat dogs, clients and colleagues with patience and respect.
• Curiosity – test, learn, improve. Good ideas beat hierarchy every time.

If that sounds like your vibe, you’ll thrive here.

Ready to run your own salon?

Click Apply and tell us how you’ll turn Farnborough’s Upper Hound into the town’s go-to destination for happy dogs and delighted owners.

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