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For Companies At a Glance
- Tasks: Empower customers with tailored training and proactive support to maximise product value.
- Company: Join Regiondo, Checkfront, and Rezdy—leaders in transforming the experience provider industry.
- Benefits: Enjoy a competitive benefits package and a collaborative work environment that fosters growth.
- Why this job: Be part of a dynamic team shaping the future of leisure and tourism while making a real impact.
- Qualifications: Strong interpersonal skills, familiarity with SaaS products, and exceptional communication abilities required.
- Other info: Professional English is essential; additional languages are a plus.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Us
We are Regiondo, Checkfront, and Rezdy—three leading brands united under one mission: empowering experience providers worldwide to grow, thrive, and deliver unforgettable moments. Fueled by teamwork and the combined strength of our brands, we are dedicated to equipping tour, activity, and experience providers with the tools they need to succeed. We believe experiences shape who we are—creating lasting memories, fostering connections, and offering fresh perspectives on the world. With this vision at our core, we help 20k+ businesses globally, processing more than $10 billion in bookings to date. Our solutions enable operators to streamline operations, manage online bookings, boost sales, and enhance customer experiences—whether it’s simplifying the booking process, expanding reach through multiple sales channels, or giving providers the freedom to focus on creating memorable experiences.
With teams across Europe, North America, Australia, and beyond, we are a fast-growing organization passionate about technology, creativity, and collaboration. Our strong foundation and industry expertise allow us to deliver reliable, scalable, and customer-centric solutions that empower businesses and transform the way people experience the world. Joining us means becoming part of a dynamic, hardworking, global team shaping the future of the tours and activities industry.
Our core values include:
- Be a Trusted Guide: Support our customers and each other with expertise and integrity
- Shape the Future: Drive innovation and improvement in everything we do
- Be Proud of the Journey: Celebrate successes and learn from challenges along the way
Join our team to be part of a dynamic company that is transforming how businesses in this sector operate and succeed.
About The Role
As a trusted advisor, you’ll empower customers through tailored training, proactive guidance, and hands-on support to help them get the most from our product. You’ll monitor account health, drive renewals and expansions, and share key insights to improve our offerings. Your work plays a vital role in building strong customer relationships and shaping a product they love—helping us fulfill our mission to be a trusted guide and shape the future.
What you will do:
- Deliver tailored training sessions (in person or virtually) to educate customers on product features, best practices, and workflows
- Act as a trusted advisor, providing proactive recommendations to maximize product value and align with the customer’s evolving needs
- Identify opportunities for upselling, cross-selling, or contract renewals by monitoring account health and usage patterns
- Coordinate with technical and support teams to address customer concerns, ensuring a prompt and satisfactory resolution
- Act as a voice of the customer, sharing feedback with internal teams to inform product improvements and strategy
- Leverage tools and analytics to monitor customer usage, flagging potential risks (e.g., low engagement) or opportunities for deeper engagement
- Share insights about customer needs, feature requests, and pain points to influence product roadmaps
What we are looking for:
- Strong interpersonal skills to build lasting relationships with customers & proven ability to act as a trusted advisor, helping customers achieve their goals
- Exceptional communication skills, both written and verbal, to articulate value and manage expectations; ability to influence customer decision-making and internal stakeholders effectively
- Familiarity with SaaS products and ability to explain technical concepts to non-technical users
- Proficiency in tools like CRM software (e.g., Hubspot), project management tools, and analytics platforms
- Strong critical thinking skills to diagnose customer issues and offer tailored solutions; flexibility to adapt to varying customer needs and changing business priorities
- Focus on driving customer outcomes, such as adoption, retention, and expansion
- Ability to manage time and prioritize tasks to meet goals effectively
- Deep empathy for customers, ensuring their voice is heard and reflected in internal processes
- Professional or native level in English is a must; proficiency in another language such as French, German, Spanish, Greek, Croatian, Dutch is a plus
Perks and Benefits:
- An environment that empowers you to learn, grow, and make a meaningful impact
- Be part of a fast-growing, ambitious company where your work directly drives results
- Work with ambitious, driven, and like-minded professionals in a collaborative and dynamic environment
- A regionally competitive benefits package
- The chance to be part of a dynamic and innovative company making a difference in the tour and activity sector
We’d love for you to join us on this exciting journey. Together, let’s shape the future of the leisure and tourism industry!
Customer Success Manager UK/IE (English) - m/f/d employer: Regiondo
Contact Detail:
Regiondo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager UK/IE (English) - m/f/d
✨Tip Number 1
Familiarise yourself with the SaaS landscape, especially in the context of customer success. Understanding how different platforms operate will help you articulate value to potential customers and demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former Customer Success Managers in the industry. Engaging with professionals who have experience in similar roles can provide you with insights into best practices and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully built relationships with customers in the past. Highlighting your interpersonal skills and ability to act as a trusted advisor will resonate well with our team.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data to drive customer outcomes. Being able to demonstrate your proficiency with tools like CRM software and analytics platforms will set you apart from other candidates.
We think you need these skills to ace Customer Success Manager UK/IE (English) - m/f/d
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly with SaaS products. Emphasise your interpersonal skills and any previous roles where you acted as a trusted advisor.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your skills align with the company's mission. Mention specific examples of how you've helped customers achieve their goals in past roles.
Showcase Communication Skills: Since exceptional communication is key for this role, consider including a brief section in your application that demonstrates your written communication skills. This could be a short paragraph summarising your approach to customer engagement.
Highlight Technical Proficiency: Mention your familiarity with CRM software and analytics tools in your application. If you have experience explaining technical concepts to non-technical users, provide an example to illustrate your ability to bridge that gap.
How to prepare for a job interview at Regiondo
✨Understand the Company Values
Before your interview, make sure you understand Regiondo's core values: being a trusted guide, shaping the future, and being proud of the journey. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences.
✨Showcase Your Interpersonal Skills
As a Customer Success Manager, strong interpersonal skills are crucial. During the interview, highlight instances where you've built lasting relationships with customers or colleagues. Use specific examples to demonstrate your ability to act as a trusted advisor.
✨Familiarise Yourself with SaaS Products
Since the role involves working with SaaS products, brush up on your knowledge of these solutions. Be ready to explain technical concepts in simple terms, as you'll need to communicate effectively with non-technical users.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and critical thinking skills. Think of examples where you've diagnosed customer issues and provided tailored solutions, showcasing your flexibility and adaptability to changing needs.
