Customer Success Manager / Manchester

Customer Success Manager – Manchester Our client is an award-winning Social Housing SaaS organization experiencing growth due to their success with their client base. They are seeking a Customer Success Manager with experience in social housing, specifically within income or rent sectors. The Customer Success Manager (CSM) plays a vital role in ensuring that our clients\’ customers become lifelong advocates of our software. Using excellent relationship-building skills, the CSM establishes strong and effective partnerships with both customers and internal stakeholders. The CSM also ensures the quality and timely delivery of projects, maintaining high levels of customer satisfaction and retention. They are the primary owner of the operational relationship with customers, working closely with Sales (on new business prospects) and Account Management (for existing customers). Your responsibilities include managing and maintaining current relationships, onboarding new accounts, and providing end-to-end support. If you come from a housing organization and are seeking your next career move, please click APPLY or email lauren.hamer@oliverjames.com . #J-18808-Ljbffr