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- Tasks: Join our team to coordinate online orders and deliver exceptional customer service.
- Company: Tesco is a leading retailer committed to serving customers and communities sustainably.
- Benefits: Enjoy 20 days holiday, discounts, life assurance, and ongoing training opportunities.
- Why this job: Be part of a diverse team, learn new skills, and make a positive impact in your community.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Flexible working options available; we welcome everyone to apply.
The predicted salary is between 24000 - 36000 £ per year.
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Sector: Retail and Wholesale
Role: Manual Skilled
Contract Type: Permanent
Hours: Full Time
Availability Window:
- Sun 00:30:00 - 09:00:00
- Mon 00:30:00 - 09:00:00
- Tue 00:30:00 - 09:00:00
- Fri 00:30:00 - 09:00:00
- Sat 00:30:00 - 09:00:00
Customers are at the heart of everything we do. It takes lots of different people to run a store/centre and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting. Being a colleague in one of our stores/centres means that you will help to serve our shoppers better every day as well as be part of a diverse and inclusive team. You’ll meet great people, learn new things and be part of a professional diverse team where everyone is welcome.
Your Responsibilities
You will be responsible for:
- Coordinating the team and operation to deliver the perfect online order.
- Always thinking safety first, looking down before stepping down and using equipment in a safe manner, following my training at all times.
- Knowing my customers and serving them with passion and pride; giving great service by picking the best quality products and packing trays carefully so products always arrive in pristine condition.
- Putting into practice the training I have received, so we all work safely, effectively and serve our customers brilliantly.
- Making decisions that are right for customers, delivering routines in the centre that meet the needs of customers at the right time.
- Being knowledgeable about my centre's key performance indicators, understanding the part I play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- The Centre is Clean and Tidy.
- Carrying out clean as you go routines as required, using and maintaining the clean as you go tools.
- Picking up litter as I see it around the centre/store.
- Taking any equipment that needs cleaning out of use.
- Picking the accurate products customers want and packing them with care.
- Picking food products of a high standard that I would pick for myself each time I complete a customer's shopping.
- Picking food products with good date codes, sending the best possible date, not sending codes that go out of date today and never sending reduced to clear products that will have short date codes.
- Completing stock routines accurately ensuring the system always holds the right information to maintain availability.
- Following the recommended substitutions on the picking device, using my common sense to pick the best product for my customer(s).
- Picking according to the system to achieve my pick rate, so deliveries can leave the store on time.
- Loading vans with orders accurately and on time.
- Always putting the customer first and consider them in everything I do.
- Adapting the service you give to meet the customer's individual needs.
- Being readily available to resolve customer queries, leaving them with a smile on their face.
- Adjusting the service I give to each customer to meet their needs.
You Will Need
Customers:
- Speaking to them to understand their needs and how to ensure they get what they want.
- Everything they need, made better and easier.
- Outstanding value for everyone.
- Advice, inspiration and a smile.
- An easy, seamless, personalised experience.
- A thank you.
Colleagues:
- Being proud of what we do.
- Creating a great place to work: happy, honest and inspiring.
- Providing us opportunities for us all to be our best.
- Building relationships based on shared values and respect.
- Where we all contribute, make a difference and can be ourselves.
Communities:
- Creating new opportunities for young people, wherever we are in the world.
- Reversing the trend in obesity, in all our markets.
- Leading the industry in cutting our food waste.
What’s in it for You?
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
- 10% Discount Card increasing to 15% after every pay for a 4 day period.
- Life assurance.
- Retirement saving plan.
- Great colleague deals and discounts, saving you money on everyday purchases.
- Uniform provided.
- Opportunities to get on- take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
- Our Employee Assistance Programme helps you deal with life’s challenges.
- Financial wellness- Tesco has partnered with experts to help you make the most of your money.
- Get involved in a range of fundraising activities with our long-term charity partners.
About Us
Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.
Please note: Tesco will only recruit individuals who have passed the school leaver’s age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
For more information about us please visit www.tescoplc.com.
Operative - Fulfillment - West Bromwich Extra employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operative - Fulfillment - West Bromwich Extra
✨Tip Number 1
Familiarise yourself with the specific responsibilities of the Operative role. Understanding the day-to-day tasks, such as coordinating the team and ensuring customer satisfaction, will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Showcase your customer service skills. Since this role is heavily focused on serving customers, think of examples from your past experiences where you went above and beyond to meet customer needs.
✨Tip Number 3
Be prepared to discuss safety practices. The job requires a strong emphasis on safety, so be ready to talk about how you prioritise safety in your work environment and any relevant training you've received.
✨Tip Number 4
Research Tesco's values and community initiatives. Being knowledgeable about their commitment to diversity, sustainability, and community engagement can help you align your personal values with those of the company during conversations.
We think you need these skills to ace Operative - Fulfillment - West Bromwich Extra
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with what Tesco is looking for in an Operative.
Craft a Strong CV: Make sure your CV is up-to-date and clearly outlines your relevant experience, skills, and achievements. Use bullet points for clarity and ensure it reflects your ability to work in a fast-paced retail environment.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided excellent customer service or worked effectively in a team, as these are key aspects of the job.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-focused role.
How to prepare for a job interview at ENGINEERINGUK
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of the Operative role. Familiarise yourself with the key tasks such as coordinating the team, ensuring safety, and delivering excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Demonstrate Customer Focus
Since customers are at the heart of everything, be prepared to discuss how you would prioritise their needs. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction. This will highlight your commitment to providing great service.
✨Show Your Team Spirit
This role involves working as part of a diverse team, so be ready to talk about your teamwork skills. Discuss how you've collaborated with others in previous jobs or projects, and how you can contribute to creating a positive work environment at Tesco.
✨Prepare for Safety Questions
Safety is a top priority in this role. Be prepared to answer questions about how you would ensure safety while performing your duties. You might want to mention any relevant training or experiences that demonstrate your awareness of safety protocols.
