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- Tasks: Engage with customers, educate them about vehicle conditions, and ensure a top-notch service experience.
- Company: Join VIP, a leader in automotive service dedicated to earning lifelong customers.
- Benefits: Enjoy a supportive team environment, training opportunities, and potential for career growth.
- Why this job: Be part of a culture that values teamwork and customer satisfaction while developing your skills.
- Qualifications: Must have one year of automotive service experience; certifications are a plus.
- Other info: Work in a dynamic environment with safety as a top priority.
The Service Writer lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and processes to help the team ensure that all customers get a different & better experience. A Service Writer must be able to work effectively with team members to ensure effective communication, teamwork, and operation in serving customers at their location. The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
- Serve customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection.
- Achieve better than average success in customer engagement as measured by VIP Sales & Execution (SAX) score.
- Learn and be able to successfully execute all activities as assigned by the Service Manager and help the team deliver a different and better customer experience to every customer.
- Learn VIP's processes and be prepared to successfully execute the essential duties and responsibilities listed below:
- Take and pass all required and assigned LMS training.
- Complete any and all relevant vendor training.
- Become T.I.A. advanced TPMS certified.
- Become ASE certified.
- Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings.
- Monitor e-mail throughout the day for customer appointments and communication.
- Train, support and deliver the 5 for 5 process to educate our customers about their vehicle's conditions and partnering with them on any necessary solutions.
- Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order.
- Attend off site meetings and training sessions as needed, typically several times per year.
PERFORMANCE MEASUREMENT: The Service Writer supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports.
STANDARD MANAGEMENT WORK WEEK:
- SCHEDULE: The standard expectation is 5-day work and 40 hours per week.
- ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team.
REQUIRED QUALIFICATIONS:
- Knowledge, Skills, and Abilities: Excellent verbal and written communication. Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions. Strong organization and time management skills. A comprehensive understanding of automotive servicing and the industry.
- Minimum Educational and/or Experience Level: One year of related experience in automotive service field. Completion of two-year college or technical school program recommended. Or an equivalent combination of education and experience.
- Proven results Certificates, Licenses, and/or Registrations: Current, valid driver's license issued in state of residence. ASE Certification P2 – Parts Specialist recommended. ASE Certification G1 – Maintenance and light repair recommended. State Inspection License Required (where applicable).
ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned. The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Service Manager job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.
Physical Demands: The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Physical Activity Requirements:
- Less than 1/3 of Time
- 1/3 to 2/3 of Time
- More than 2/3 of Time
Essential Weightlifting/Force Exertion Requirements:
- More than 21lbs.
- Up to 20lbs.
Service Writer - Topsham, ME employer: VIP Tires & Service
Contact Detail:
VIP Tires & Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Writer - Topsham, ME
✨Tip Number 1
Familiarise yourself with VIP's mission and values. Understanding their commitment to customer service will help you align your approach during interviews and discussions, showcasing that you're a good fit for their culture.
✨Tip Number 2
Brush up on your automotive knowledge, especially regarding vehicle inspections and maintenance. Being able to discuss specific processes or common issues can demonstrate your expertise and enthusiasm for the role.
✨Tip Number 3
Network with current or former employees of VIP. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Prepare to discuss your experience in customer service and how you've handled challenging situations. Highlighting your problem-solving skills and ability to build relationships will resonate well with the hiring team.
We think you need these skills to ace Service Writer - Topsham, ME
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Writer. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in automotive service. Emphasise your communication skills, organisation, and any certifications that relate to the role, such as ASE certifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the automotive industry. Mention specific examples of how you've successfully engaged with customers in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at VIP Tires & Service
✨Understand the Company Culture
Before your interview, take some time to research VIP's mission and values. Understanding their commitment to customer service will help you align your answers with their expectations and demonstrate that you're a good fit for their team.
✨Showcase Your Communication Skills
As a Service Writer, effective communication is key. Be prepared to discuss how you've successfully communicated with customers in the past, and provide examples of how you built relationships and resolved issues.
✨Demonstrate Your Automotive Knowledge
Brush up on your automotive servicing knowledge and be ready to discuss relevant experiences. Highlight any certifications you have, such as ASE or state inspection licenses, as these will show your commitment to the field.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, training opportunities, or how success is measured in the Service Writer position to engage the interviewer and demonstrate your enthusiasm.
