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For Companies At a Glance
- Tasks: Help customers have a great shopping experience and maintain store standards.
- Company: Join Tesco, a leading retailer committed to serving customers and communities sustainably.
- Benefits: Enjoy flexible hours, 10% discounts, wellbeing services, and a generous holiday package.
- Why this job: Be part of a diverse team, learn new skills, and enjoy a fun work environment.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced setting.
- Other info: Flexible working options available; we celebrate diversity and inclusivity.
About the role
Availability Window
- Sun 10:00:00 - 16:00:00
- Tue 09:00:00 - 18:00:00
- Sat 10:00:00 - 19:00:00
Our Phone Shop colleague rate of pay starts from £12.87 an hour; this increases to £14.08 for stores inside the M25. Additional payments may also apply depending on location.
It's our policy to offer new colleagues joining us in Tesco Mobile a minimum of 12 guaranteed hours each week. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you're available to work match closely but not exactly to the times we are advertising, we'd still love to hear from you.
Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It's a committed role, full of everyday challenges, but that's one of the things that makes it so exciting.
Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You'll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
You will be responsible for:
- Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in a good working order and available for customers, listening for and acting on customer feedback.
- Creating an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
- Following the service culture in your department role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do what's right for customers.
- Protecting the legal brand by delivering legal compliance, understanding all safe and legal routines demonstrating due diligence on your department.
- Supporting your manager to control costs on your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.
You will need:
- A passion for delivering great service, greeting customers with a smile, and serving them with pride.
- The drive and motivation to work in a sales and service environment.
- Be able to adapt to working in a fast-paced ever-changing environment.
- A passion for human connection.
- The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success.
- To be at work on time, well presented and ready to be a brand ambassador.
What's in it for you?
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
- Request flexible working from day one.
- Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- Exclusive colleague deals on handsets and sims - these amazing deals can also be shared with your family and friends.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
- Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
- Uniform provided and policies to support you for all of life's moments, big and small.
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.
We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process.
Please note that Tesco will only recruit individuals who have passed the school leaver's age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.
Tesco Colleague - Phone Shops - Sidcup Superstore employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Colleague - Phone Shops - Sidcup Superstore
✨Tip Number 1
Familiarise yourself with Tesco's values and customer service philosophy. Understanding their commitment to serving customers and communities will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by sharing relevant experiences. Whether it's in retail or another sector, highlight how you've successfully managed multiple tasks while maintaining excellent customer service.
✨Tip Number 3
Demonstrate your passion for human connection. Be prepared to discuss how you build relationships with colleagues and customers, as this is key to creating a positive team spirit and enhancing the shopping experience.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Since Tesco values adaptability, showing that you can accommodate various shifts will make you a more attractive candidate.
We think you need these skills to ace Tesco Colleague - Phone Shops - Sidcup Superstore
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Tesco Colleague. Emphasise your customer service skills, ability to work in a fast-paced environment, and any previous retail experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering great service and your motivation to work in a sales and service environment. Mention specific examples of how you've successfully interacted with customers in the past.
Showcase Flexibility: Since Tesco values flexibility, mention your availability clearly in your application. If your schedule closely matches their requirements, express your willingness to adapt to meet their needs.
Highlight Team Spirit: Demonstrate your ability to build relationships with colleagues and create a positive team spirit. Share experiences where you contributed to a team environment or celebrated successes together.
How to prepare for a job interview at ENGINEERINGUK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great service during the interview. Share examples of how you've gone above and beyond for customers in the past, as this role is all about creating a positive shopping experience.
✨Demonstrate Flexibility and Adaptability
Since the job requires working in a fast-paced environment, be prepared to discuss how you handle change and adapt to new situations. Highlight any previous experiences where you successfully managed unexpected challenges.
✨Emphasise Team Spirit
Talk about your ability to build relationships with colleagues and contribute to a positive team atmosphere. Share stories that showcase your teamwork skills and how you celebrate successes together.
✨Dress the Part
First impressions matter! Make sure to dress smartly for your interview, reflecting the professional standards expected at Tesco. This shows that you take the opportunity seriously and are ready to represent the brand well.
