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- Tasks: Be the friendly face for customers, guiding them through their service journey.
- Company: Join Marshall Motor Group, a leading UK car dealer with 143 stores nationwide.
- Benefits: Enjoy 25 days off, life assurance, employee discounts, and a bonus scheme.
- Why this job: Gain valuable experience in customer service while working in a supportive team environment.
- Qualifications: Previous customer service experience is essential; tech-savvy candidates preferred.
- Other info: Full training provided, including a buddy system to help you settle in.
The predicted salary is between 24000 - 36000 £ per year.
Marshall Motor Group • Standard Way, Fareham Industrial Park, Fareham, Portsmouth, PO16 8XL, GB
Hours: 45 hours per week, Monday to Friday
Salary: Competitive Basic Salary Including OTE
25 days annual leave plus bank holidays
Life assurance
Employee discount for servicing and popular retailers
As well as a purchase discount scheme
The role
As a Service Advisor, you play a vital role in the store, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers. Full training is provided, so you don’t need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.
Who you are
- Previous customer service experience is essential
- You will be passionate about the customer journey and giving a great customer experience
- You are comfortable working to deadlines and managing customer expectations with regular communication and updates
- You will have strong attention to detail and be organised as you will manage your own customer base and workload
- Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
- Tech savvy, ideally having used CRM systems in the past
What you’ll do
- Establish and manage the customer relationship ahead of their booking, greeting them on arrival
- Supporting the customer’s experience through their Marshall journey in a positive and proactive manner
- Act as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomes
- Complete all administration duties linked to the customer in an accurate and sympathetic manner
- Proactively supporting the customer with future requirements
- Working as part of a team to drive outstanding customer service and retention
If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.
Job Types: Full-time, Permanent
Additional pay: Bonus scheme
Schedule: Monday to Friday
Experience: Service Advisor: 1 year (required)
Licence/Certification: Driving Licence (required)
About the Company
Marshall Motor Group is one of the UK’s largest car dealer groups representing 24 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 143 stores situated across 34 UK counties. We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.
Service Advisor Standard Way, Fareham Industrial Park, Fareham, Portsmouth Service & Support employer: Hgvtraders
Contact Detail:
Hgvtraders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Standard Way, Fareham Industrial Park, Fareham, Portsmouth Service & Support
✨Tip Number 1
Familiarise yourself with the Marshall Motor Group and its values. Understanding their commitment to customer service will help you align your approach during interviews and discussions, showcasing your passion for providing an excellent customer experience.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully managed customer expectations or resolved complex issues, as this will demonstrate your capability to handle the responsibilities of a Service Advisor.
✨Tip Number 3
Brush up on your knowledge of CRM systems and how they enhance customer interactions. Being tech-savvy is a key requirement, so showing that you can quickly adapt to new systems will give you an edge over other candidates.
✨Tip Number 4
Network with current or former employees of Marshall Motor Group if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview and understanding what it takes to succeed in the role.
We think you need these skills to ace Service Advisor Standard Way, Fareham Industrial Park, Fareham, Portsmouth Service & Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise skills like communication, organisation, and attention to detail, as these are crucial for the Service Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage customer relationships. Mention any experience with CRM systems and how you can contribute to the team at Marshall Motor Group.
Highlight Relevant Experience: In your application, specifically mention any previous roles where you managed customer expectations or resolved complex issues. This will demonstrate your capability to handle the responsibilities of a Service Advisor.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at Hgvtraders
✨Show Your Customer Service Passion
As a Service Advisor, your role revolves around customer interaction. Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your previous experience that highlight your commitment to enhancing the customer journey.
✨Demonstrate Organisational Skills
Since you'll be managing your own customer base and workload, it's crucial to showcase your organisational abilities. Discuss how you prioritise tasks and manage deadlines effectively, perhaps by sharing a time when you successfully handled multiple responsibilities.
✨Familiarise Yourself with CRM Systems
Being tech-savvy is a plus for this role. If you've used CRM systems before, be prepared to discuss your experience with them. If not, consider researching common CRM tools and be ready to explain how you would adapt to using new technology in the workplace.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding complex customer issues. Prepare for scenario-based questions where you might need to demonstrate how you would handle difficult situations or customer complaints, showing your ability to remain calm and professional.
