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For Companies At a Glance
- Tasks: Serve customers, maintain store standards, and support team goals.
- Company: Join Tesco, a leading retailer committed to serving communities and the planet.
- Benefits: Enjoy flexible hours, 10% discounts, holiday perks, and wellbeing services.
- Why this job: Be part of a diverse team, learn new skills, and make a real impact.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced environment.
- Other info: Flexible working options available; everyone is welcome at Tesco.
About the role
Availability Window
- Days From time To time
- Mon 10:00:00 19:00:00
- Thu 10:00:00 19:00:00
- Fri 10:00:00 19:00:00
- Sat 10:00:00 19:00:00
Our Phone Shop colleague rate of pay starts from £12.87 an hour; this increases to £14.08 for stores inside the M25. Additional payments may also apply depending on location.
It's our policy to offer new colleagues joining us in Tesco Mobile a minimum of 12 guaranteed hours each week. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you're available to work match closely but not exactly to the times we are advertising, we'd still love to hear from you.
Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It's a committed role, full of everyday challenges, but that's one of the things that makes it so exciting. Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You'll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
You will be responsible for:
- Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in a good working order and available for customers, listening for and acting on customer feedback.
- Creating an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
- Following the service culture in your department role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do what's right for customers.
- Protecting the legal brand by delivering legal compliance, understanding all safe and legal routines demonstrating due diligence on your department.
- Supporting your manager to control costs on your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.
You will need:
- A passion for delivering great service, greeting customers with a smile, and serving them with pride.
- The drive and motivation to work in a sales and service environment.
- Be able to adapt to working in a fast paced ever-changing environment.
- A passion for human connection.
- The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success.
- To be at work on time, well presented and ready to be a brand ambassador.
What's in it for you?
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
- Request flexible working from day one.
- Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- Exclusive colleague deals on handsets and sims - these amazing deals can also be shared with your family and friends.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
- Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
- Uniform provided and policies to support you for all of life's moments, big and small.
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.
We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
Tesco Colleague - Phone Shops - Uttoxeter Superstore employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Colleague - Phone Shops - Uttoxeter Superstore
✨Tip Number 1
Familiarise yourself with Tesco's values and customer service philosophy. Understanding their commitment to serving customers and communities will help you align your responses during interviews and show that you're a good fit for the team.
✨Tip Number 2
Demonstrate your passion for customer service by sharing specific examples from your past experiences. Whether it's a time you went above and beyond for a customer or how you handled a challenging situation, these stories can make you stand out.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since Tesco values adaptability, showing that you can work within their specified availability window will enhance your chances of being considered for the role.
✨Tip Number 4
Engage with current Tesco employees on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Tesco Colleague - Phone Shops - Uttoxeter Superstore
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Tesco Colleague position. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Highlight Customer Service Skills: Since this role focuses on delivering great customer service, make sure to emphasise any previous experience you have in customer-facing roles. Use specific examples to demonstrate your passion for helping customers and creating a positive shopping experience.
Show Flexibility and Adaptability: Mention your ability to adapt to a fast-paced environment and your willingness to work flexible hours. This is important for Tesco as they value colleagues who can adjust to changing schedules and demands.
Craft a Personal Statement: Write a compelling personal statement that reflects your enthusiasm for the role and the company. Discuss why you want to work at Tesco and how you can contribute to their vision of serving customers and communities better every day.
How to prepare for a job interview at ENGINEERINGUK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great service during the interview. Share examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with Tesco's commitment to customer satisfaction.
✨Demonstrate Flexibility
Since the role offers flexible working hours, be prepared to discuss your availability and how it can fit into their scheduling needs. Highlight any past experiences where you adapted to changing circumstances or worked varied shifts.
✨Emphasise Team Spirit
Tesco values a collaborative environment, so be ready to talk about your ability to work well within a team. Share stories that showcase your relationship-building skills and how you contribute to a positive team atmosphere.
✨Understand Tesco's Values
Familiarise yourself with Tesco's core purpose and values, especially their focus on sustainability and community. During the interview, mention how these values resonate with you and how you can contribute to them in your role.
