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For Companies At a Glance
- Tasks: Engage with patients and families to gather feedback on care experiences.
- Company: Join Marie Curie, a leading charity supporting terminally ill patients and their families.
- Benefits: Gain valuable skills, receive training, and have expenses covered.
- Why this job: Make a real impact by improving end-of-life care and supporting those in need.
- Qualifications: Good communication skills, empathy, and basic IT knowledge required.
- Other info: Volunteers must complete a DBS check and provide references.
Marie Curie recognises that the best way to understand its services is by seeing it through the eyes of the people we care and support. Feedback from people we care and support is critical in telling us what we are doing well and where we can improve.
Through this exciting volunteer role, you will help us understand our services' quality by listening to the people we support. You will help us by contacting people while they are receiving or have received our services to ensure we are providing our patients and families with care that meets their needs. This role has the scope for broader conversations with people about their experiences at the end of life. Gaining insight and understanding allows us to ensure we're there for all people experiencing dying, death, and bereavement.
What you will be doing
- Speak with patients and families in person or over the phone to complete surveys about their experiences of our care and support.
- Record data accurately, capturing as much as possible in the person's own words.
- Input feedback data into an online database.
- Communicate with patients and families how we use their feedback and ideas to improve services, where appropriate.
- Work with the Clinical Nurse Managers to highlight any issues and concerns about the care provided in their services.
- Relay positive feedback to Marie Curie Nursing staff and volunteers.
- If comfortable, conduct semi-structured interviews to understand people's lived experiences of dying, death, and bereavement.
Skills and experiences you will need
- Good communication, listening, and people skills.
- The ability to deal with people in a warm, friendly, and sensitive manner.
- Understanding the importance of confidentiality.
- Empathy and an understanding of the needs of people experiencing end-of-life care issues.
- Basic IT skills.
What you can gain from this opportunity
- An excellent opportunity to build on your skills in a charity environment.
- An induction, training, support, and supervision in your role.
- Agreed reasonable out-of-pocket expenses.
What we ask of you
- Provide two non-family references and other relevant documents related to the role.
- Complete a Disclosure and Barring Service (DBS) form.
- Keep to all the charity's policies and guidelines.
- Complete an induction and any training related to the role.
- Complete mandatory training and role-related renewals, as requested.
Marie Curie is committed to safeguarding and promoting the welfare of patients and their families and expects all staff and volunteers to share this commitment. We will treat all volunteers fairly and with respect. We will not discriminate on the basis of disability, ethnicity, marital status, pregnancy or maternity, sex (i.e., gender), sexual orientation, religion or faith, or gender reassignment. We will not discriminate on the basis of age unless the responsibilities of a role require us to do so in order to safeguard our volunteers and/or service users.
For more information or if you have any questions regarding this volunteer role, please contact recruitment@mariecurie.org.uk.
We reserve the right to close this vacancy at any time.
About Us
Every day of your life matters - from the first to the last. When you volunteer for Marie Curie, you understand that better than ever. We're a passionate, committed, and diverse team of more than 4,400 staff and 6,500 volunteers, here for people living with any terminal illness and their families. We offer expert care, guidance, and support to help them get the most from the time they have left.
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers, and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
Marie Curie is committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion, and equity in the workplace and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives, and lived experiences.
We reserve the right to close this vacancy early.
Experience of Care & Support Feedback Volunteer - Bradford Hospice employer: Marie Curie
Contact Detail:
Marie Curie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience of Care & Support Feedback Volunteer - Bradford Hospice
✨Tip Number 1
Familiarise yourself with the values and mission of Marie Curie. Understanding their commitment to providing compassionate care will help you connect better with the team and demonstrate your alignment with their goals during any discussions.
✨Tip Number 2
Practice your communication skills, especially in sensitive topics like end-of-life care. Role-playing conversations with friends or family can help you feel more comfortable and prepared for real interactions with patients and families.
✨Tip Number 3
Network with current or former volunteers at Marie Curie. They can provide valuable insights into the role and share their experiences, which can help you understand what to expect and how to excel in the position.
✨Tip Number 4
Be ready to discuss your empathy and listening skills in detail. Think of specific examples from your past experiences where you've demonstrated these qualities, as they are crucial for this volunteer role.
We think you need these skills to ace Experience of Care & Support Feedback Volunteer - Bradford Hospice
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Experience of Care & Support Feedback Volunteer role. Familiarise yourself with the tasks involved, such as speaking with patients and families, recording data, and communicating feedback.
Tailor Your CV: Highlight relevant experience in your CV that showcases your communication, listening, and people skills. If you've worked in a similar environment or have experience in end-of-life care, be sure to emphasise this.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for supporting individuals at the end of life. Share any personal experiences or motivations that drive your interest in this volunteer role, and explain how your skills align with the needs of Marie Curie.
Provide Strong References: When asked for references, choose individuals who can vouch for your interpersonal skills and empathy. Ensure they are non-family members and are aware that they may be contacted regarding your application.
How to prepare for a job interview at Marie Curie
✨Show Empathy and Understanding
In this role, you'll be dealing with sensitive topics related to end-of-life care. Make sure to express your empathy during the interview, demonstrating that you understand the emotional weight of the conversations you'll be having.
✨Highlight Your Communication Skills
Since the job involves speaking with patients and families, it's crucial to showcase your communication skills. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations.
✨Demonstrate Confidentiality Awareness
Understanding the importance of confidentiality is key in this role. Be ready to discuss how you would handle sensitive information and ensure that you respect the privacy of those you are supporting.
✨Prepare for Scenario-Based Questions
Expect questions that may put you in hypothetical situations related to patient interactions. Think through how you would approach these scenarios, focusing on your ability to listen, record feedback accurately, and relay information appropriately.
