Customer Experience Team Member

Customer Experience Team Member

Leeds Full-Time 30000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Join our team to create unforgettable experiences for clients and visitors at Aire Park.
  • Company: Colliers is a global leader in commercial real estate, with a strong focus on client success.
  • Benefits: Enjoy opportunities for growth, a vibrant work environment, and community engagement initiatives.
  • Why this job: Be part of a dynamic team shaping a new commercial destination while enhancing customer experiences.
  • Qualifications: Hospitality experience and good communication skills are essential; creativity and teamwork are a plus.
  • Other info: We value diversity and provide support throughout the recruitment process.

The predicted salary is between 30000 - 42000 £ per year.

Colliers (NASDAQ, TSX: CIGI) is a leading global diversified professional services company, specializing in commercial real estate services, engineering consultancy, and investment management. With operations in 70 countries, our 22,000 enterprising professionals provide exceptional service and expert advice to clients.

A unique opportunity to be a founding member of our Aire Park Customer Experience (CX) team based at 1&3 South Brook St, a brand-new commercial destination for Leeds South Bank. Just 7 mins from Leeds Station, you will initially be based in the exceptionally designed Atrium/Reception area. The role of CX Team Member is to deliver memorable instances to our clients, occupiers, visitors, and stakeholders by forming long-lasting relationships and acting as an ambassador for the building and for Aire Park.

The role will offer any successful candidate an opportunity for growth and development as part of a team that will be uniquely Aire Park as the destination grows with the next commercial phase of 75,000 sq ft due to complete Autumn 25.

  • Identify opportunities to enhance customer experiences by being innovative and creative.
  • Ensure the fundamentals of customer services are followed and delivered to the highest standards.
  • Deliver a warm hospitality-style welcome and a fond farewell to clients, customers, and guests, ensuring they receive a unique experience throughout their time at the Park.
  • Ensure front of house areas are always immaculately presented.
  • Support the Aire Park team’s initiatives to elevate customer experiences (occupier & community engagement, social media, and social value).
  • Identify opportunities to engage and collaborate with local businesses, community groups, and with Leeds City Council for the benefit of the Aire Park community.
  • Ensure property visitor management processes are strictly followed.
  • Build professional relationships with clients, occupiers, guests, and stakeholders.
  • Deal with complaints and offer prompt resolutions, escalating where necessary.
  • Assist the management team in maintaining and updating content for the Aire Park occupier service App.
  • Adhere to Aire Park’s H&S protocols.
  • Respond to telephone or email inquiries from internal or external clients in a professional manner, ensuring appropriate follow-up on any actions as required.
  • Actively participate and execute all Beyond: Front of House initiatives to enhance CX delivery.
  • Follow Beyond: Front of House standard operating procedures and guidelines.
  • Ensure temporary team members are trained as per Beyond: Front of House standards and maintain training records.
  • Firmly abide by Beyond: Front of House dress code and personal presentation policy.
  • Log any property faults/issues with the helpdesk and inform the Aire Park Estates Team.
  • Proactively offer concierge services such as dry-cleaning pick up & drop off, restaurant reservations, transport arrangements, etc.
  • Key and fob access management in accordance with the site’s access procedure.

Expertise & Professional Development

  • You understand the importance of building and sharing expertise with clients, occupiers, visitors, and stakeholders.
  • Good literacy and numeracy skills.
  • Intermediate knowledge of MS Outlook, Word, Excel, and PowerPoint.
  • Experience in the hospitality sector (hotels, restaurants, aviation, concierge retail) is necessary.

Commercial Awareness & Value Add

  • You understand what the team/department does and how your role contributes to the success of the team.
  • You possess commercial awareness and the latest customer experience trends.
  • You continuously strive to seek opportunities to add value by enhancing customer experiences.

Innovative Thinking & Agility

  • You understand the need for innovation and agility in the business environment and in your role.
  • You will demonstrate a sense of urgency.

Communication & Managing Expectations

  • You understand the importance of effective communication, both written and verbal skills.
  • You will strive to anticipate needs and exceed expectations.
  • You will communicate to provide required information as well as offer prompt resolutions.

Qualifications

  • You understand the key components of service excellence.
  • You continuously demonstrate the delivery of exceptional customer experiences.
  • You understand the importance of delivering high-quality work.
  • You deliver high levels of accuracy of information, data, and attention to detail.
  • You demonstrate excellent organizational and time management skills.
  • You understand the importance of being productive and delivering the objectives.
  • Intermediate knowledge of MS Outlook, Word, Excel, and PowerPoint.
  • Possess excellent oral and written communication skills.
  • You understand why collaboration is important at Aire Park and actively seek opportunities to work with others.
  • You understand what is required from you as a Colliers professional.
  • You are aware and can recall the Colliers values, vision, and mission.
  • You understand the importance of diversity & inclusion in everything you and Colliers do.
  • You understand the importance of community within Colliers & Aire Park’s business and the wider community too.

At Colliers, we are committed to providing an inclusive and accessible recruitment process. In line with the Equality Act 2010, we will accommodate any suitable candidate requiring assistance to attend or conduct an interview. If you need any adjustments or support, please let us know when either scheduling your interview or in your application cover letter. We are dedicated to ensuring that everyone has an equal opportunity to succeed and are here to support you throughout the process.

Customer Experience Team Member employer: Colliers International EMEA

Colliers is an exceptional employer, offering a vibrant work culture that prioritises innovation and collaboration within the dynamic setting of Aire Park in Leeds. As a founding member of the Customer Experience team, you will benefit from extensive growth opportunities while contributing to a community-focused environment that values service excellence and professional development. With a commitment to inclusivity and support, Colliers ensures that every employee can thrive and make a meaningful impact.
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Contact Detail:

Colliers International EMEA Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Experience Team Member

✨Tip Number 1

Familiarise yourself with the Aire Park concept and its community engagement initiatives. Understanding the local businesses and community groups will help you demonstrate your commitment to enhancing customer experiences during interviews.

✨Tip Number 2

Showcase your hospitality experience by preparing specific examples of how you've delivered exceptional customer service in previous roles. Highlighting your ability to resolve complaints and create memorable experiences will set you apart.

✨Tip Number 3

Research the latest trends in customer experience and be ready to discuss innovative ideas that could enhance the Aire Park experience. This will demonstrate your proactive approach and eagerness to contribute to the team.

✨Tip Number 4

Prepare to discuss how you can embody the values and mission of Colliers in your role. Being able to articulate how your personal values align with the company's will show your potential as a cultural fit for the team.

We think you need these skills to ace Customer Experience Team Member

Customer Service Excellence
Relationship Building
Hospitality Experience
Communication Skills
Problem-Solving Skills
Attention to Detail
Organisational Skills
Commercial Awareness
MS Office Proficiency (Outlook, Word, Excel, PowerPoint)
Creativity and Innovation
Community Engagement
Time Management
Professional Conduct
Concierge Services Knowledge
Adaptability

Some tips for your application 🫡

Understand the Role: Before applying, make sure you thoroughly understand the responsibilities and expectations of a Customer Experience Team Member at Colliers. Tailor your application to highlight how your skills and experiences align with their requirements.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create memorable experiences. Use specific examples from your past experiences in hospitality or customer service to demonstrate your suitability for the role.

Highlight Relevant Skills: In your CV, emphasise your communication skills, attention to detail, and any experience you have in the hospitality sector. Mention your proficiency in MS Office applications, as these are important for the role.

Showcase Your Community Engagement: Since the role involves engaging with local businesses and community groups, include any relevant experiences where you've collaborated with others or contributed to community initiatives. This will show your commitment to enhancing customer experiences at Aire Park.

How to prepare for a job interview at Colliers International EMEA

✨Research the Company

Before your interview, take some time to learn about Colliers and its values. Understanding their mission and recent projects will help you align your answers with what they are looking for in a Customer Experience Team Member.

✨Showcase Your Hospitality Experience

Since experience in the hospitality sector is essential for this role, be prepared to discuss specific examples from your past jobs. Highlight how you delivered exceptional customer service and resolved complaints effectively.

✨Demonstrate Communication Skills

Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to showcase your written communication skills, especially if asked about handling inquiries or complaints.

✨Emphasise Innovation and Agility

Colliers values innovative thinking. Think of examples where you identified opportunities to enhance customer experiences or adapted quickly to changes. This will show that you can contribute positively to the Aire Park team.

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