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- Tasks: Help customers have a great shopping experience and maintain store standards.
- Company: Join Tesco, a leading retailer committed to serving customers and communities better every day.
- Benefits: Enjoy 20 days holiday, flexible working, discounts, and exclusive deals for you and your family.
- Why this job: Be part of a fun team, build connections, and make a positive impact in a dynamic environment.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced setting.
- Other info: Flexible hours available; must be of school leaver's age.
Availability Window:
- Sun 10:00:00 - 16:00:00
- Mon 09:00:00 - 19:00:00
- Tue 09:00:00 - 19:00:00
- Wed 09:00:00 - 19:00:00
- Thu 09:00:00 - 19:00:00
- Fri 09:00:00 - 19:00:00
- Sat 09:00:00 - 19:00:00
About the role:
Our Phone Shop colleague rate of pay starts from £12.44 an hour; this increases to £13.57 for stores inside the M25. Additional payments may also apply depending on location.
It's our policy to offer new colleagues joining us in Tesco Mobile a minimum of 12 guaranteed hours each week. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you're available to work match closely but not exactly to the times we are advertising, we'd still love to hear from you.
You will be responsible for:
- Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in good working order and available for customers, listening for and acting on customer feedback.
- Creating an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
- Following the service culture in your department, role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do what's right for customers.
- Protecting the legal brand by delivering legal compliance, understanding all safe and legal routines demonstrating due diligence in your department.
- Supporting your manager to control costs in your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.
You will need:
- A passion for delivering great service, greeting customers with a smile, and serving them with pride.
- The drive and motivation to work in a sales and service environment.
- Be able to adapt to working in a fast-paced ever-changing environment.
- A passion for human connection.
- The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success.
- To be at work on time, well presented and ready to be a brand ambassador.
What's in it for you:
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
- Request flexible working from day one.
- Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- Exclusive colleague deals on handsets and sims - these amazing deals can also be shared with your family and friends.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
- Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
- Uniform provided and policies to support you for all of life's moments, big and small.
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About us:
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.
We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working.
We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process.
Please note Tesco will only recruit individuals who have passed the school leaver's age. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately.
Tesco Colleague - Phone Shops - Harlow Church Langley Superstore employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Colleague - Phone Shops - Harlow Church Langley Superstore
✨Tip Number 1
Familiarise yourself with Tesco's values and customer service philosophy. Understanding their commitment to serving customers and communities will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your passion for customer service by preparing examples from your past experiences where you went above and beyond for a customer. This will demonstrate your enthusiasm and suitability for the role.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since Tesco values adaptability, highlighting your willingness to work varied shifts can set you apart from other candidates.
✨Tip Number 4
Research the specific Phone Shop services offered at the Harlow Church Langley Superstore. Being knowledgeable about the products and services will show your genuine interest in the position and help you engage better with potential customers.
We think you need these skills to ace Tesco Colleague - Phone Shops - Harlow Church Langley Superstore
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Tesco Colleague. Emphasise your customer service skills, ability to work in a fast-paced environment, and any previous retail experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering great service and your motivation to work in a sales and service environment. Mention how you can contribute to creating a positive shopping experience for customers.
Highlight Flexibility: Since Tesco values flexibility, mention your availability and willingness to adapt to different shift patterns. If your availability closely matches their requirements, make sure to state this clearly.
Show Enthusiasm: In your application, convey your enthusiasm for the role and the company. Use positive language to express your eagerness to be part of the Tesco team and your commitment to upholding their values of service and community.
How to prepare for a job interview at ENGINEERINGUK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great service during the interview. Share examples of how you've gone above and beyond for customers in the past, as this role is all about creating a positive shopping experience.
✨Demonstrate Flexibility
Since Tesco values flexibility, be prepared to discuss your availability and how you can adapt to changing schedules. Highlight any previous experiences where you successfully managed shifting priorities or worked in a fast-paced environment.
✨Emphasise Team Spirit
Talk about your ability to build relationships with colleagues and contribute to a positive team atmosphere. Share stories that showcase your teamwork skills and how you celebrate successes together with your peers.
✨Dress the Part
As a brand ambassador, it's important to present yourself well. Dress smartly for the interview to reflect the standards expected at Tesco. This shows that you take the opportunity seriously and understand the importance of appearance in customer-facing roles.
