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For Companies At a Glance
- Tasks: Welcome and entertain customers, ensuring a memorable experience in a fun atmosphere.
- Company: Grosvenor is the UK's leading casino operator, committed to safer gambling and exceptional customer service.
- Benefits: Enjoy flexible contracts, tips, discounts, paid breaks, and opportunities for career progression.
- Why this job: Join a vibrant team, develop your skills, and be part of an exciting work environment.
- Qualifications: Passion for customer service, attention to detail, and a fun-loving team spirit are essential.
- Other info: Must be 18+, with shifts including weekends and bank holidays; training provided.
Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.
Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.
At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building an inclusive, diverse and engaged team.
WHAT'S IN IT FOR ME?
- A chance to be part of a team striving towards providing the best service
- Hourly pay and tips with OTE £24,500
- Flexible contracts Part time and Full time - to suit your life balance
- 50% of all Dining to your friends and family - to treat the loved ones
- Regular Tips in every pay
- Team awards nights and staff outings - we work hard and play harder
- Paid breaks / Holidays / Pension / Overtime
- Discounts on high street brands
- Stable rotas 3 weeks in advance
- An exciting work environment never with a dull moment
- Internal training and development programs which allows for an opportunity to progress within the company
- Mental Health and welfare support through AXA
- Mental Health First Aiders in every site
- Annual Team STARS Awards event
WHAT DO I NEED?
- Have a passion for providing an amazing customer service and experience
- Have a great eye for detail - (it really matters)
- Be a fun-loving, social, team player (it’s you that makes the difference)
- Previous Casino experience preferred but not essential
WHAT WILL I BE DOING?
- As a Customer Service Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for.
- Your passion for people will be applied to the role to create a memorable and entertaining experience.
- You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guest's expectations.
- Welcome new and regular customers warmly into the business
- Work with our team to create a friendly atmosphere our guests will love
- Deliver an exceptional quality experience across Reception, Electronic Gaming and Food & Beverage
- Promote and be an active part of all promotions across the Casino
- Ensure you proactively comply with all regulations, particularly for alcohol licensing conditions, food safety, safer gambling, anti-money laundering and the Gambling Act 2005
- Maintain the highest standards of cleanliness and safety
- Due to the nature of the business all applicants must be 18+
Qualifications
- A Positive attitude and mind-set
- Previous experience preferred working in a multifaceted role
- Fanatical about delivering an unrivalled customer experience
- Ability to collaborate within the wider business
- Sound communication skills
- Comfortable with change and ability to embrace new ways of working
- Must be able to work shifts at any time of the day, including weekends and bank holidays
- Personal Functional licence required. Paid for by the company.
Additional Information
- Higher Premium Pay Rate (Midnight-8AM)
- Tips - Paid each pay day
- Paid Breaks
- 28 days paid holiday (Pro Rota)
- Company pension
- 50% off food on shift
- 50% off food Friends and Family discount
- Free on-site parking
- Life insurance
- Employee Assistance program
- Sick pay
- Monthly Rewards
- Annual STARS Awards celebration
- Staff Social Fund / Events
Customer Service Host employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Host
✨Tip Number 1
Familiarise yourself with the casino environment and customer service expectations. Visit local casinos to observe how they operate and interact with customers, which will give you insights into what Grosvenor values in a Customer Service Host.
✨Tip Number 2
Network with current or former employees of Grosvenor. Engaging with them can provide you with insider knowledge about the company culture and specific qualities they look for in candidates, helping you tailor your approach.
✨Tip Number 3
Showcase your passion for customer service during any interactions. Whether it's in an interview or casual conversation, express your enthusiasm for creating memorable experiences for guests, as this aligns with Grosvenor's mission.
✨Tip Number 4
Be prepared to discuss how you handle challenging situations. Think of examples from past experiences where you successfully resolved customer issues, as this demonstrates your problem-solving skills and ability to maintain a positive atmosphere.
We think you need these skills to ace Customer Service Host
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what Grosvenor is looking for in a Customer Service Host. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect your customer service experience and any relevant skills. Emphasise your ability to create memorable experiences and your passion for providing exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've delivered outstanding customer service in the past and how you can contribute to Grosvenor's mission.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at The Rank Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to ensure a great experience for customers.
✨Demonstrate Team Spirit
As a Customer Service Host, being a team player is crucial. Highlight your ability to work collaboratively with others and share instances where you contributed to a positive team environment.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various customer scenarios. Think of examples that showcase your problem-solving skills and ability to remain calm under pressure.
✨Familiarise Yourself with the Casino Environment
Even if you don't have previous casino experience, do some research on the gaming and leisure industry. Understanding the basics of casino operations and regulations will show your commitment and readiness for the role.
