Match Day Response Stewards

If you enjoy working with the public, have excellent interpersonal skills, work well as part of a team and hold either an SIA Licence.

KEY RESPONSIBILITIES:

• Monitoring access points and site perimeter patrolling.
• Ingress control.
• Crowd management – foot traffic direction, maintaining order, ensuring crowd safety plans are adhered to.
• Conflict management.
• Deliver approachable customer service and support to guests.
• Report any anti-social and suspicious behaviour.
• Egress control.
• Directing customers around the site.

Skills/Experience:

• SIA Door Supervisor Licence.
• ACT – Awareness & Security.
• Experience in working at a Football ground.
• Good Customer Service.
• Good Interpersonal skills.
• Smart appearance.
• Ability to confidently de-escalate and resolve difficult conflict situations.
• Keen eye for detail and the ability to stay vigilant to security risks.

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