Customer Service Executive - Glasgow

About us: At Matthew Algie, you’ll work with some of the most talented individuals in the coffee industry. You’ll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers, to projects with our coffee farmers. We believe our continued success is due to great people.

An exciting opportunity has arisen within Matthew Algie/Tchibo to apply for the position of Customer Service Executive on a full-time permanent basis. In your new role, you will handle all incoming queries, orders, complaints, and requests by responding in a polite, friendly, confident, and helpful manner to process the customer’s needs either directly or by handing off to relevant internal department. Your aim is to achieve optimum levels of customer service and build lasting customer relationships.

• Answer inbound calls within the target set out by the business.
• Answer all calls in a friendly, confident, and professional manner even if you are under pressure.
• Keep customers informed and updated until issue is resolved.
• Process all incoming product and applicable machine orders which will be received via telephone or electronically. All orders to be processed accurately and punctually.
• It is important to be up to date with our products, services and offers.
• You are responsible for liaison with logistics, carriers and/or colleagues in other departments to investigate and resolve issues relating to delivery issues.
• Have a willingness to learn and to pass on what you have learned.
• Work independently as part of a team to ensure all shifts are sufficiently covered. A level of flexibility is required to provide cover for other team members' absence, holidays etc.

To be considered for this opportunity, it is essential that you have significant relevant experience in a Customer Service / call handling environment. You will work to defined targets and it would be beneficial if you develop a routine for processing and administration. Additionally, it would be helpful if you can handle technical and product specification enquiries.

• Ability to work to targets set by the business.
• Excellent interpersonal, good written and oral communication skills.
• Computer Literate.
• Excellent planning and organisation skills to manage own workload to expected standards.

If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we’ll be in touch as soon as we can.

Please note this is not a sponsored role, you MUST have Right to Work in the UK.

We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).