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- Tasks: Join us as a Cycle Technician, delivering top-notch bike service and repairs.
- Company: Halfords is the UK's leading retailer for motoring and cycling products and services.
- Benefits: Enjoy 25% store discount, wellness support, and flexible pay options.
- Why this job: Combine your passion for bikes with customer service in a fun, inclusive environment.
- Qualifications: Experience in cycle service or retail is a plus, but enthusiasm is key!
- Other info: Flexible hours, including weekends, and opportunities for growth within the company.
Got a passion for all things bike? You’ll have some technical skills, but more about that later. Your unbridled enthusiasm for bikes combined with your knack with customers is what will lead you to success in this role - you’ll be delivering market leading standards of cycle service and repair, after all. Working on kids, adult, premium, performance and electric cycles, you’ll help us wow every customer.
Carrying out most of the service and repair work yourself, you'll also help develop other members of the team. We only work to the highest quality standards, just like you. A practical problem solver who works quickly and efficiently, you’ll help customers find and maintain their dream bike.
Ideally, you already have experience in a retail or cycle services environment, but if you have practical skills and experience of delivering fantastic customer service, we can help you with the rest.
To be successful in this role you’ll need:
- Experience of service, building and repair across a range of cycles
- Experience of delivering great customer service, ideally in a retail or cycle services environment
- Experience of sharing expertise with others
- Experience of working with - and achieving - sales targets
- Availability to work on a rota basis, including weekends
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Cycle Technician employer: Halfords Group PLC
Contact Detail:
Halfords Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cycle Technician
✨Tip Number 1
Show your passion for cycling! When you get the chance to speak with us, share your experiences with bikes, whether it's repairs you've done or your favourite cycling routes. This enthusiasm can really set you apart.
✨Tip Number 2
Highlight your customer service skills in conversations. We value great customer interactions, so be ready to discuss how you've gone above and beyond for customers in previous roles.
✨Tip Number 3
If you have any technical skills or certifications related to bike repair, make sure to mention them. Even if you don't have formal qualifications, sharing practical experiences can demonstrate your capability.
✨Tip Number 4
Be prepared to discuss teamwork. We love candidates who can collaborate and help develop others, so think of examples where you've worked well in a team or mentored someone.
We think you need these skills to ace Cycle Technician
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous experience you have in cycle services or retail environments. Mention specific skills related to bike servicing, building, and repair that align with the job description.
Show Your Passion: Express your enthusiasm for bikes and customer service in your application. Use examples from your past experiences to demonstrate how your passion has positively impacted your work and customer interactions.
Tailor Your CV: Customise your CV to reflect the key responsibilities and requirements mentioned in the job description. Highlight your ability to work efficiently, solve practical problems, and achieve sales targets.
Craft a Strong Cover Letter: Write a compelling cover letter that connects your skills and experiences to the role of Cycle Technician. Address how you can contribute to delivering high-quality service and support the team in achieving their goals.
How to prepare for a job interview at Halfords Group PLC
✨Show Your Passion for Bikes
Make sure to express your enthusiasm for cycling during the interview. Share personal stories about your experiences with bikes, whether it's repairing them or going on memorable rides. This will demonstrate your genuine interest in the role and the industry.
✨Highlight Customer Service Skills
Since delivering great customer service is key for this position, prepare examples of how you've successfully interacted with customers in the past. Discuss any specific situations where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Technical Knowledge
Brush up on your technical skills related to bike servicing and repairs. Be ready to discuss different types of cycles and common issues that arise. Showing that you have a solid understanding of the technical aspects will set you apart from other candidates.
✨Prepare for Teamwork Questions
As the role involves helping develop other team members, be prepared to talk about your experience working in a team environment. Share examples of how you've collaborated with others and contributed to a positive team dynamic.
