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For Companies At a Glance
- Tasks: Engage customers, share product knowledge, and ensure a fantastic shopping experience.
- Company: Join a vibrant team passionate about athletic sneakers and apparel.
- Benefits: Enjoy discounts, holiday perks, and development opportunities.
- Why this job: Be part of a fun, inclusive environment while honing your sales skills.
- Qualifications: No prior experience needed; just bring your enthusiasm and flexibility.
- Other info: Flexible hours including nights and weekends; perfect for students!
You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It's easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.
Qualifications
- 0-3 years of retail experience
- Confident and comfortable engaging customers to deliver an elevated experience
- Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
- Initiates completion of tasks or activities without necessary supervision
- Flexible availability - including nights, weekends, and holidays
Responsibilities
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer's needs
- Maintains an awareness of all product knowledge, and current or upcoming product/trends
- Contributes to a positive and inclusive work environment
Benefits
- From: £6.17 - £12.92
- 28 days holiday - plus an extra day per year for the first 5 years!
- Associate discount of between 30 - 50%
- Hapi App - offering discounts & prize draws
- Employee Assistance Program - Retail Trust
- Company Sick Pay scheme
- Head Office Internships
- Striper Ambassador Programme
- Development Opportunities
- Plus many more.....
Address
The Rock Shop Ctr, U B5 City Bury State/Province UK Postal Code BL9--0NN
cx Team Member employer: Foot Locker
Contact Detail:
Foot Locker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land cx Team Member
✨Tip Number 1
Familiarise yourself with the latest trends in athletic sneakers and apparel. Being knowledgeable about current styles will not only help you engage customers but also show your passion for the products, which is key to landing this role.
✨Tip Number 2
Practice your conversational skills by engaging with friends or family about their shopping experiences. This will help you become more comfortable initiating conversations with customers and adapting to their needs.
✨Tip Number 3
Demonstrate your enthusiasm for customer service by volunteering or taking part in community events. This experience can showcase your ability to connect with people and resolve issues effectively, which is crucial for this position.
✨Tip Number 4
Be flexible with your availability and highlight this during your interactions. Employers appreciate candidates who can work nights, weekends, and holidays, as it shows commitment and willingness to be part of the team.
We think you need these skills to ace cx Team Member
Some tips for your application 🫡
Show Your Passion: In your application, make sure to express your enthusiasm for athletic sneakers and apparel. Share any personal experiences or stories that highlight your love for the products and how it translates into customer interactions.
Highlight Relevant Experience: Even if you have limited retail experience, emphasise any customer service roles or situations where you've engaged with customers. Mention specific examples of how you resolved issues or contributed to a positive experience.
Demonstrate Teamwork Skills: Since the role involves working as part of a team, include examples of how you've successfully collaborated with others in previous jobs or projects. This could be through group tasks, events, or any team-oriented activities.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for this position. Use keywords from the job description, such as 'customer satisfaction', 'product knowledge', and 'flexible availability' to show that you understand the role and its requirements.
How to prepare for a job interview at Foot Locker
✨Show Your Passion for Athletic Products
Make sure to express your enthusiasm for athletic sneakers and apparel during the interview. Share your personal experiences with the products and how they relate to your lifestyle. This will demonstrate your genuine interest and help you connect with the interviewers.
✨Prepare for Customer Interaction Scenarios
Think of examples from your past experiences where you successfully engaged with customers or resolved issues. Be ready to discuss how you approached these situations and what the outcomes were. This will showcase your ability to provide excellent customer service.
✨Demonstrate Teamwork Skills
Since the role involves working as part of a team, be prepared to talk about your experiences collaborating with others. Highlight any specific instances where you contributed to a positive team environment or helped a colleague achieve their goals.
✨Ask Open-Ended Questions
During the interview, ask open-ended questions about the company culture, team dynamics, and expectations for the role. This shows your interest in understanding the workplace and your willingness to engage in meaningful conversations, which is crucial for the position.
