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For Companies At a Glance
- Tasks: Support customers via email and instant messaging, solving their queries with empathy.
- Company: Join Club L London, a forward-thinking online retailer for stylish women worldwide.
- Benefits: Enjoy flexible hours, 25 days' leave, a bonus scheme, and a 40% staff discount.
- Why this job: Be part of an innovative team that values collaboration and offers a vibrant work culture.
- Qualifications: No experience needed, but customer service skills and good English writing are a plus.
- Other info: Initial training in Manchester office; then enjoy remote work on Sundays.
The predicted salary is between 28800 - 42000 £ per year.
About us
Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront. Collaboration, communication and curiosity drive our extraordinary workforce – an ambitious team of diverse, experienced and up-and-coming talents that we think you’d fit right into. A role at Club L is more than a job, it’s a lifestyle for the innovative, inspired and intuitive thinker.
The Role
Club L London is excited to be growing the Customer Care team!
- Full Time Hours – Monday – Thursday 10am – 6pm in our Manchester office, Sunday 10am – 6pm (WFH). You must be available to come into our Head Office in Trafford Park, Manchester for an initial 2-week paid training period Monday – Friday.
Roles and Responsibilities
- Providing customer support through email and instant messages.
- Great communicator and listener.
- Problem solving mindset - you should be able to solve problems, show empathy, make customers feel heard, valued and appreciated.
- Provide excellent customer service with great attention to detail.
- Reply to customer queries in a professional manner and ensure that they receive a response that resolves their issue.
- Resolve customer inquiries efficiently and quickly.
- Be confident in following Club L procedures and making decisions.
- Knowing company products and services to effectively communicate with customers and provide them with the correct resolution.
What does good look like?
- This is an entry level role, however previous customer service experience is advantageous.
- Ability to provide a positive customer experience.
- Good English writing skills with good attention to grammar and sentence structure.
- Ability to manage and handle customers via email and instant messaging.
- Working knowledge of Shopify, Dixa, Zendesk or other Help Desk services would be beneficial.
- Good communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Ability to work independently as well as being a great team player.
What’s on offer?
- Bi-annual bonus scheme.
- 25 days' annual leave (plus bank holidays).
- Extra day off for your birthday.
- Flexible working hours around core hours of 10-4.
- Cycle to work scheme.
- Enhanced pension contribution.
- Enhanced maternity policy.
- 40% staff discount.
- Healthcare Cashplan.
- Free onsite gym.
- Social events.
Customer Care Advisor employer: Club L London
Contact Detail:
Club L London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Familiarise yourself with Club L London's products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the brand during any interviews.
✨Tip Number 2
Brush up on your communication skills, especially in written form. Since you'll be handling customer inquiries via email and instant messaging, being clear and concise is key to providing excellent service.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues for customers, as this will highlight your capability to handle similar situations at Club L.
✨Tip Number 4
If you have experience with customer service tools like Shopify, Dixa, or Zendesk, make sure to mention it. Familiarity with these platforms can give you an edge over other candidates and show that you're ready to hit the ground running.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Care Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your problem-solving abilities. Mention any relevant experience and express why you want to work at Club L London specifically.
Highlight Relevant Skills: In your CV, emphasise your communication skills, attention to detail, and any previous customer service experience. If you have knowledge of tools like Shopify or Zendesk, make sure to include that as well.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Ensure there are no grammatical errors or typos, as good writing skills are essential for this role.
How to prepare for a job interview at Club L London
✨Show Your Customer Service Skills
Make sure to highlight any previous customer service experience you have. Be ready to share specific examples of how you've handled customer inquiries or resolved issues in the past, as this will demonstrate your ability to provide a positive customer experience.
✨Communicate Clearly and Confidently
Since the role involves a lot of communication via email and instant messaging, practice articulating your thoughts clearly. Use proper grammar and sentence structure, and be prepared to showcase your writing skills during the interview.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to think on your feet and solve problems. Show that you can empathise with customers and make them feel valued, which is crucial for a Customer Care Advisor.
✨Familiarise Yourself with Company Products
Research Club L London’s products and services before the interview. Being knowledgeable about what they offer will help you answer questions more effectively and show your genuine interest in the company.
