At a Glance
- Tasks: Engage with customers, helping them choose furniture and accessories to enhance their homes.
- Company: Join Oak Furnitureland, a leader in quality furniture with a commitment to real-life solutions.
- Benefits: Enjoy uncapped commission, competitive pay, employee discounts, and a supportive work environment.
- Why this job: Be part of a dynamic team that values growth, inclusivity, and exceptional customer experiences.
- Qualifications: Ideal for those with sales experience or skills in retail, eager to learn and grow.
- Other info: Flexible hours with one weekend off every six, plus a day off for your birthday!
The predicted salary is between 24000 - 36000 £ per year.
Our Retail Sales Advisors are at the heart of our business acting as our biggest brand ambassadors. Often the first point of contact for customers visiting our network of showrooms, they are both inspired and empowered to support our customers in growing their homes by assisting them in choosing the perfect pieces of furniture and accessories from our broad range of products. They achieve this with every customer by being commercially minded and adopting a consultative sales approach using their expert knowledge of our comprehensive product range to deliver an exceptional experience on every occasion.
This continued high performance is recognised by a generous industry-leading uncapped commission scheme that ensures all colleagues are rewarded for all their efforts. With colleagues working closely together, our showroom teams adopt a ‘One Team’ mindset, all supporting each other to meet the needs of our customers whilst consistently achieving and exceeding both personal and team targets. Sharing knowledge and learning through in-showroom mentorship and our extensive learning and development offering, our Retail Sales Advisors become true furniture experts enabling them to deliver outstanding customer experiences positively impacting key customer performance metrics which include Net Promoter Score and Trustpilot.
The Person
- Develops real relationships built on trust and respect by using a friendly but professional communication style.
- Highly skilled at questioning techniques and using active listening skills to understand customers’ needs.
- Has a persuasive but authentic communication style with the ability to influence.
- Intrinsically motivated to exceed expected results and performance targets, taking personal accountability for own contribution whilst supporting others.
- Continually keeps knowledge up to date by adopting a growth mindset and taking accountability for self-development.
- Adopts an inclusive and supportive approach by taking a genuine interest in colleagues, customers, and the business.
This role would suit individuals with skills or experience in the following areas: Sales Advisor, Retail, Sales, Sales Consultant, and Sales Executive.
Benefits
- Uncapped commission of up to 4% on all sales offering great earning potential.
- Pay: our salaries are competitive and reviewed every year.
- Pension: 4% employee contribution matched by the company.
- Life assurance: free cover of a minimum of two times salary up to the age of 65.
- Holidays: 28 days statutory holiday per year, pro-rata if part-time.
- Birthday: an additional day off for you to celebrate your birthday.
- 1 weekend in every 6 off.
- Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation.
- Continued development to grow skills and support future internal career advancement.
- Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services.
- My Rewards Programme: offering discounts on everything from restaurants and supermarkets to entertainment and holidays.
- Free on-site parking at all locations.
Our Company
We have a lot of things to be proud of here at Oak Furnitureland. Ever since we started out, quality has been at the forefront of everything we do. We’re still guided by our original vision. We think every home deserves beautiful furniture that’s made for real life. And we keep the prices real, too.
We’ve built strong relationships with suppliers and quality control teams and have our own delivery crews and customer service centre. All this means we can get our real wood furniture and fabulous sofas into people’s homes as quickly and cost-effectively as possible – with nearly half a million orders every year!
At Oak Furnitureland we have put Diversity and Inclusion at the top of our people agenda, as we believe that a more diverse and inclusive workplace ensures better outcomes for all colleagues and the business. We have an inclusive environment where individuals can be themselves and where everyone is driven by the same purpose and values. We are committed to fairness in the way we hire new colleagues and if any additional support is required during the selection process, we’re happy to make the necessary adjustments for anyone that needs them.
Retail Sales Advisor - North Shields employer: Oak Furnitureland
Contact Detail:
Oak Furnitureland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor - North Shields
✨Tip Number 1
Familiarise yourself with our product range before the interview. Knowing the ins and outs of our furniture and accessories will not only impress us but also help you demonstrate your consultative sales approach during discussions.
✨Tip Number 2
Practice your active listening skills. During the interview, show us how you can engage with questions and listen to feedback. This will highlight your ability to understand customer needs, which is crucial for a Retail Sales Advisor.
✨Tip Number 3
Be prepared to share examples of how you've built relationships in previous roles. We value trust and respect, so demonstrating your experience in creating genuine connections with customers and colleagues will set you apart.
✨Tip Number 4
Show your enthusiasm for personal development. Discuss any relevant training or self-improvement initiatives you've undertaken. This aligns with our growth mindset and shows that you're committed to becoming a true furniture expert.
We think you need these skills to ace Retail Sales Advisor - North Shields
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Retail Sales Advisor position entails. Focus on the skills and qualities they are looking for, such as communication style, sales experience, and customer relationship building.
Tailor Your CV: Make sure your CV highlights relevant experience in sales or retail. Use specific examples that demonstrate your ability to build relationships, meet targets, and provide excellent customer service, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for furniture and customer service. Mention how your skills align with the company's values and how you can contribute to their 'One Team' mindset. Be authentic and persuasive in your writing.
Showcase Your Growth Mindset: In your application, emphasise your commitment to self-development and learning. Mention any relevant training or experiences that demonstrate your proactive approach to improving your skills and knowledge in sales and customer service.
How to prepare for a job interview at Oak Furnitureland
✨Show Your Passion for Customer Service
As a Retail Sales Advisor, you'll be the first point of contact for customers. Make sure to express your enthusiasm for helping people and creating positive experiences. Share examples from your past where you went above and beyond for a customer.
✨Demonstrate Your Product Knowledge
Familiarise yourself with the company's product range before the interview. Be prepared to discuss how you would assist customers in choosing the right furniture and accessories. This shows that you're proactive and genuinely interested in the role.
✨Highlight Your Teamwork Skills
The company values a 'One Team' mindset, so be ready to talk about your experience working collaboratively with others. Share specific instances where you supported colleagues or contributed to team goals, showcasing your ability to work well in a team environment.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving and communication skills. Think of scenarios where you've had to use active listening or questioning techniques to understand a customer's needs. Practising these responses will help you feel more confident during the interview.