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- Tasks: Assist passengers with special needs throughout their airport journey.
- Company: ABM is a leading provider of integrated facility services, committed to sustainability.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Why this job: Join a diverse team making a real impact in customer service at a bustling airport.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Flexible hours and a chance to work in a dynamic environment.
Location: Liverpool Airport
Pay rate: £12.02 per hour
Purpose: To assist passengers requiring special assistance throughout their airport journey.
Key Responsibilities:
- Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate.
- Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points.
- Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage.
- Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs.
- Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures.
- Assist passengers that are transferring flights.
- Communicate to the control and supervisor team recording any additional passengers.
- During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date.
- Use equipment safely and professionally.
- Provide manual lifting assistance as required.
- Record progress of the passenger using the Personal Digital Assistant issued.
- Be responsible for all Company equipment issued to you on a daily basis.
- Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).
- Provide legendary service to all passengers.
- Wear uniform correctly.
- Follow correct sign in/out process.
- Carry out any reasonable task requested.
This description is an outline of the role and it is expected that key tasks will vary with the demand of our client and operation base.
Required Experience:
- Previous experience of primarily working within Customer Services ideally in a customer facing role.
- The ideal candidate will have excellent communication skills.
- Must have the right to work in the UK.
- Must pass a DBS check.
- Must be able to provide 5 years reference information.
Desirable Skills:
- Excellent communication & interpersonal skills.
- Flexibility.
- Innovative.
- Achievement orientated.
- Energy/Drive.
- Courteous.
- Patient and understanding.
- Security Aware.
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
- Mental Health support and Life Event Counseling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, our innovative employee app where you can find: discounts, gift cards, cashback, and exclusive offers.
- Life: Search for resources and tools on topics ranging from family and life to health, money and work.
- Support: Online chat or telephone service for urgent support in a crisis.
For more information about ABM’s benefits, visit our careers page.
ABOUT US
ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Customer Care Agent employer: ABM UK
Contact Detail:
ABM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Agent
✨Tip Number 1
Familiarise yourself with the airport layout and procedures. Knowing where key locations like security, passport control, and baggage claim are will help you feel more confident during the interview and demonstrate your proactive approach.
✨Tip Number 2
Brush up on your customer service skills by practising scenarios that involve assisting passengers with special needs. This will not only prepare you for potential interview questions but also show your commitment to providing excellent service.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Demonstrate your flexibility and adaptability during any interactions with the hiring team. Given the dynamic nature of airport operations, showcasing your ability to handle unexpected situations will make you a standout candidate.
We think you need these skills to ace Customer Care Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in roles that involve direct interaction with customers. Use specific examples to demonstrate your communication skills and ability to assist others.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Customer Care Agent role. Explain why you are passionate about providing excellent service and how your previous experiences make you a suitable candidate for this position.
Highlight Relevant Skills: In your application, emphasise skills such as flexibility, patience, and security awareness. These traits are essential for the role and should be clearly articulated in both your CV and cover letter.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at ABM UK
✨Showcase Your Customer Service Skills
As a Customer Care Agent, your ability to communicate effectively is crucial. Prepare examples from your past experiences where you successfully assisted customers, especially in challenging situations. This will demonstrate your capability to provide legendary service.
✨Familiarise Yourself with Airport Procedures
Understanding airport operations can set you apart from other candidates. Research common processes such as security checks and boarding procedures, so you can confidently discuss how you would assist passengers through these stages.
✨Demonstrate Flexibility and Problem-Solving
The role may involve unexpected challenges, such as delays or passenger needs. Be ready to share instances where you've had to adapt quickly or think on your feet to resolve issues, showcasing your flexibility and innovative thinking.
✨Emphasise Teamwork and Communication
Collaboration with control teams and supervisors is key in this role. Highlight your experience working in teams and how you effectively communicated with colleagues to ensure smooth operations, which is vital for maintaining passenger satisfaction.
