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For Companies At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and innovation.
- Benefits: Enjoy uncapped commission, flexible working options, and generous leave policies.
- Why this job: This role offers personal growth, a supportive culture, and the chance to make a real impact.
- Qualifications: No specific experience needed; just bring your confidence and communication skills.
- Other info: Flexible breaks, home working options, and a commitment to your career development.
The predicted salary is between 23504 - 24064 £ per year.
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Swansea?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave, giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Uncapped Commission employer: RemoteWorker UK
Contact Detail:
RemoteWorker UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Uncapped Commission
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be discussing with customers will not only boost your confidence but also help you engage more effectively during the interview process.
✨Tip Number 2
Practice your communication skills. Since this role involves talking to customers, try role-playing scenarios with friends or family to enhance your ability to ask questions and build rapport.
✨Tip Number 3
Research common customer service scenarios and how to handle them. Being prepared with examples of how you've dealt with difficult situations in the past can demonstrate your problem-solving skills.
✨Tip Number 4
Show enthusiasm for the role and the company. During your interactions, whether it's a phone call or an interview, express your excitement about the opportunity to work with EE and contribute to enhancing customers' digital lives.
We think you need these skills to ace Customer Service Advisor - Uncapped Commission
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Customer Service Advisor. Highlight the skills and experiences you have that align with their requirements.
Tailor Your CV: Make sure your CV reflects your relevant experience, especially any roles that involved customer interaction or sales. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and communication skills. Explain why you are interested in the role and how your background makes you a great fit for EE's team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at RemoteWorker UK
✨Show Your Communication Skills
As a Customer Service Advisor, your ability to communicate effectively is key. During the interview, demonstrate your confidence in speaking and your ability to engage with others. Practice active listening and be prepared to ask questions that show your interest in the role and the company.
✨Highlight Transferable Skills
Even if you don't have direct experience in sales, think about your life experiences that showcase your ability to build relationships and negotiate. Share examples from your past where you've successfully interacted with people, whether in personal or professional settings.
✨Understand EE's Products and Services
Do your homework on EE's offerings before the interview. Familiarise yourself with their products and services so you can speak knowledgeably about how they enhance customers' digital lives. This will show your enthusiasm for the role and your commitment to providing excellent customer service.
✨Emphasise Flexibility and Adaptability
EE values flexibility, so be sure to express your willingness to adapt to different situations. Discuss any previous experiences where you've had to adjust your approach or schedule to meet the needs of customers or your team, highlighting your problem-solving skills.
