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- Tasks: Lead the growth of our new marketplace range and manage supplier relationships.
- Company: Join Holland & Barrett, a leader in health and wellness committed to inclusivity and innovation.
- Benefits: Enjoy 25% employee discount, bonus, 33 days holiday, private medical care, and hybrid working options.
- Why this job: Be part of a dynamic team that values collaboration and drives positive change in health and wellness.
- Qualifications: Experience in supplier management and e-commerce, with strong analytical and communication skills required.
- Other info: Flexible working arrangements with a minimum of 2 days in the office; locations in Nuneaton or London.
The predicted salary is between 36000 - 60000 £ per year.
Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities. We have a fantastic opportunity to join us as an eCommerce Manager at Holland & Barrett, managing the growth and expansion of our new marketplace range.
The role is responsible for successful supplier relationship management, leveraging data and insights to accelerate our marketplace range and support the wider digital growth strategy.
Key Responsibilities:
- Develop and implement a comprehensive strategy to achieve and exceed marketplace growth targets.
- Analyse market trends, customer behaviour, and the competitive landscape to identify growth opportunities and build out new ranges.
- Manage successful and mutually beneficial relationships with marketplace vendors to leverage trading opportunities such as increased stock breadth and depth, improved speed to site and optimal product listing optimisation, pricing, and advertising.
- Forecast demand and coordinate replenishment strategies to minimise stockouts and build opportunities to sell through excess inventory.
- Leverage data-driven insights to identify and implement continuous improvements to marketplace operations, through monitoring KPIs such as traffic, conversion rates, average order value, and customer growth.
- Work closely with the commercial and digital teams to ensure alignment with category strategies, campaigns and existing ranges, avoiding overlap whilst accelerating our marketplace offering.
- Collaborate with a wide range of functions including the wider digital team, product, engineering, UX, operations, and customer service teams to ensure seamless end-to-end customer experiences.
Location: This role can be based in Nuneaton or London, and occasionally required to travel to any other location of H&B. We support flexibility and productivity of our employees by hybrid working arrangements with minimum 2 days presence in the office.
Key Requirements:
- Proven experience in supplier management, ideally within a marketplace environment with clear track record of delivering growth and strong performance.
- Excellent communication and interpersonal skills, demonstrating confidence in negotiation, stakeholder management, industry knowledge and strategic thinking.
- Ability to thrive in a fast-paced environment and remain reactive to market trends and business needs, with proficiency to address challenges and continuously offer new solutions.
- Strong knowledge of e-commerce principles and environment, including promotional strategies, customer journey mapping, and trading cycles.
- Proficiency in using digital analytics platforms (e.g., Google Analytics, Tableau, Metabase, Content Square) to evaluate performance and implement data-driven improvements.
- Knowledge of content management systems (CMS) and merchandising tools to drive website and app performance.
- Expertise in monitoring market trends and competitive activities, translating insights into actionable strategies to maintain market leadership.
What we offer:
- H&B Employee Discount - 25%
- Bonus
- Pension company contribution
- 33 Days Holiday per year (Inclusive of bank holidays)
- Private Medical Care
- Exclusive benefits, free advice and savings from a range of retailers and providers
- Electric Car Scheme
We’re passionate about helping every colleague thrive across all dimensions of wellbeing, and we’re committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B.
eCommerce Manager - Marketplace employer: Shanghai VIM Industrial Design Co., Ltd.
Contact Detail:
Shanghai VIM Industrial Design Co., Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eCommerce Manager - Marketplace
✨Tip Number 1
Familiarise yourself with the latest trends in eCommerce and marketplace management. Understanding current market dynamics will not only help you during interviews but also demonstrate your proactive approach to staying ahead in the industry.
✨Tip Number 2
Network with professionals in the eCommerce space, especially those who have experience in supplier management. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed supplier relationships in the past. Highlighting your achievements in this area will showcase your capability to drive growth and performance, which is crucial for this role.
✨Tip Number 4
Brush up on your data analytics skills, particularly with tools like Google Analytics and Tableau. Being able to interpret data effectively will be key in demonstrating your ability to leverage insights for continuous improvement in marketplace operations.
We think you need these skills to ace eCommerce Manager - Marketplace
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in eCommerce and supplier management. Use specific examples that demonstrate your ability to drive growth and manage relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Holland & Barrett's values and mission. Explain how your skills and experiences align with the role of eCommerce Manager and how you can contribute to their marketplace growth.
Showcase Data-Driven Insights: In your application, emphasise your proficiency with digital analytics platforms. Provide examples of how you've used data to inform decisions and improve eCommerce performance in previous roles.
Highlight Communication Skills: Since the role requires excellent communication and interpersonal skills, include examples of successful negotiations or stakeholder management from your past experiences. This will demonstrate your capability to thrive in a collaborative environment.
How to prepare for a job interview at Shanghai VIM Industrial Design Co., Ltd.
✨Showcase Your Supplier Management Skills
Be prepared to discuss your experience in managing supplier relationships, especially within a marketplace environment. Highlight specific examples where you've successfully driven growth and performance through effective collaboration with vendors.
✨Demonstrate Data-Driven Decision Making
Familiarise yourself with key digital analytics platforms like Google Analytics or Tableau. Be ready to explain how you've used data insights to improve marketplace operations and drive sales, as this role heavily relies on data-driven strategies.
✨Understand the eCommerce Landscape
Research current market trends and competitive activities relevant to the health and wellness sector. Showing that you can translate these insights into actionable strategies will demonstrate your industry knowledge and strategic thinking.
✨Emphasise Communication and Collaboration
This role requires working closely with various teams. Prepare to discuss how you've effectively communicated and collaborated with cross-functional teams in the past, ensuring alignment and seamless customer experiences.
