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- Tasks: Lead Eurostar's network and communications systems, ensuring they meet business goals.
- Company: Join Eurostar, a leader in sustainable rail travel across five countries.
- Benefits: Enjoy 75% off underground travel, free Eurostar tickets, and exclusive discounts.
- Why this job: Be part of a passionate team driving innovation and sustainability in travel.
- Qualifications: Degree in IT, relevant certifications, and substantial experience in networking roles required.
- Other info: Diversity is celebrated here; we welcome applicants from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
At Eurostar, we’re fueling the future of rail travel – operating in five countries and creating new opportunities for travelers. Our trains connect more than just people and places; they help us build a greener, more inclusive future. Join our passionate team that always goes the extra mile.
An opportunity has arisen to join the IS Infrastructure and Delivery Team as Networks & Unified Communications Manager. In this key role, you will oversee Eurostar’s network and unified communications systems, manage third-party providers, define a service roadmap, and serve as a subject matter expert in networking. You will ensure systems are designed, implemented, and maintained to support business objectives, providing technical oversight, architectural expertise, and solutions for new initiatives.
We’re looking for someone to:
- Own the networking and unified communications services and products used by Eurostar
- Lead management of service providers and solutions vendors
- Provide technical expertise for voice, data, and mobile network infrastructure, including SDWAN, LAN, WAN, Wi-Fi, Voice Systems, Voice Recording, Circuits, 4G/5G, and operational control communications platforms
- Keep the network & communications systems roadmap up to date and communicate it effectively; liaise with project teams for planning and budgeting
- Translate business requirements into detailed technical designs for implementation
- Review licensing and maintenance agreements to ensure optimal licensing and timely renewals
- Provide technical direction during major outages, incidents, or problems
- Engage with peers and stakeholders to identify opportunities and implement improvements through new technology adoption
- Manage team workloads, motivate staff, and support their development in emerging technologies
You’ll need to:
- Hold a degree or equivalent in IT
- Have certifications such as Cisco Technical accreditation, ITIL v4, TOGAF, and Prince2
- Have substantial experience in a similar role
- Experience in line management, leading and motivating a team
- Experience managing third-party relationships
- Proactive attitude and focus on outcomes
- Commitment to continuous improvement and growth mindset
- Ability to work under pressure and adapt to change
- Strong decision-making and problem-solving skills
- Excellent organizational and productivity skills
- Fluent in English; French is an advantage
- Dedication to personal development and knowledge of emerging technologies
We offer a range of benefits, including:
- Travel benefits, including 75% off the underground network from Day 1
- Competitive pension scheme
- Free Eurostar tickets and discounts for friends and family
- Ongoing training and development
- Exclusive deals, discounts, and perks
If you’re ready to help make Eurostar bigger and better, we’d love to hear from you. Eurostar is committed to diversity and equal opportunity. We encourage applications from all talented individuals regardless of sex, race, disability, age, sexual orientation, gender identity, religion, or belief, marital status, pregnancy, or maternity leave. Your individuality is your strength. We seek a diverse team that reflects the world we live in.
Network & Unified Communications Manager - M/F/X employer: Eurostar
Contact Detail:
Eurostar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network & Unified Communications Manager - M/F/X
✨Tip Number 1
Familiarise yourself with the latest trends in networking and unified communications. This role requires a strong grasp of technologies like SDWAN, LAN, and Wi-Fi, so being well-versed in these areas will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in managing third-party relationships. Engaging with peers can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in leading teams and managing service providers. Be ready to share specific examples of how you've motivated staff and improved processes in previous roles.
✨Tip Number 4
Showcase your commitment to continuous improvement by discussing any recent training or certifications you've pursued. Highlighting your dedication to personal development can set you apart from other candidates.
We think you need these skills to ace Network & Unified Communications Manager - M/F/X
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in network management and unified communications. Emphasise any certifications like Cisco Technical accreditation, ITIL v4, or TOGAF that align with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for rail travel and how your skills can contribute to Eurostar's mission. Mention specific experiences where you've led teams or managed third-party relationships to demonstrate your fit for the role.
Showcase Technical Expertise: Be specific about your technical skills in voice, data, and mobile network infrastructure. Provide examples of how you've implemented solutions or improved systems in previous roles, particularly in areas like SDWAN, LAN, and Wi-Fi.
Highlight Soft Skills: Don't forget to mention your soft skills such as decision-making, problem-solving, and team motivation. These are crucial for the role, so provide examples of how you've successfully led teams or managed projects under pressure.
How to prepare for a job interview at Eurostar
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with networking and unified communications systems in detail. Highlight specific projects where you implemented solutions for voice, data, and mobile network infrastructure, as this will demonstrate your capability to manage Eurostar's technical needs.
✨Understand the Business Objectives
Familiarise yourself with Eurostar's mission and how the role contributes to their goals. Be ready to explain how your technical decisions can align with and support the company's objectives, showcasing your ability to translate business requirements into actionable plans.
✨Demonstrate Leadership Skills
Since the role involves managing a team and third-party providers, prepare examples of how you've successfully led teams in the past. Discuss your approach to motivating staff and managing workloads, as well as any experiences that highlight your problem-solving skills during major incidents.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making abilities under pressure. Think of scenarios where you had to make quick decisions during outages or incidents, and be ready to explain your thought process and the outcomes of those situations.
