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- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and innovation.
- Benefits: Enjoy uncapped commission, flexible working options, and extensive employee perks including healthcare and discounts.
- Why this job: This role offers a supportive culture, career development opportunities, and the chance to make a real impact.
- Qualifications: No specific experience required; just bring your confidence and people skills!
- Other info: Flexible scheduling and occasional home working available to fit your lifestyle.
The predicted salary is between 23504 - 24064 £ per year.
Where: Darlington
Full time: Permanent
Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission
Hourly rate: £12.05 per hour rising to £12.34 per hour at 9 months in role
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Darlington?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Uncapped Commission employer: RemoteWorker UK
Contact Detail:
RemoteWorker UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Uncapped Commission
✨Tip Number 1
Familiarise yourself with the products and services offered by EE. Understanding their offerings will help you engage confidently with customers and demonstrate your genuine interest in enhancing their digital lives.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you become more comfortable in discussing various scenarios and improve your ability to build rapport with potential customers.
✨Tip Number 3
Research common customer service challenges and how to handle them effectively. Being prepared for difficult situations will show your potential employer that you can think on your feet and provide excellent service.
✨Tip Number 4
Network with current or former employees of EE, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Service Advisor - Uncapped Commission
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Advisor role. Emphasise your communication skills, ability to build relationships, and any previous sales or customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how your life experiences have prepared you for this position, especially in terms of handling customer interactions.
Highlight Transferable Skills: In your application, focus on transferable skills such as negotiation, problem-solving, and empathy. These are crucial for a role that involves enhancing customers' digital lives and discussing products over the phone.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at RemoteWorker UK
✨Show Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. Be prepared to share examples of how you've built relationships or resolved conflicts in the past. This will demonstrate your interpersonal skills and suitability for the role.
✨Understand the Products
Even though training will be provided, having a basic understanding of the products and services offered by EE can set you apart. Research their offerings and think about how they enhance customers' digital lives, so you can speak confidently during the interview.
✨Emphasise Flexibility
The role offers flexibility, so highlight your adaptability and willingness to work in various situations. Share any experiences where you've successfully managed changing circumstances, as this aligns with the company's values.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
