Duty Manager

Duty Manager – Millie’s Cookies – Trafford Centre, SSP UK & Ireland

We are hiring a Duty Manager for Millie’s Cookies at Trafford Centre. Rate of pay: £13.11 per hour. We have Full-Time (35 hrs) roles available. Shift times from 8am to 10:30pm, working flexibly on weekdays, weekends, bank and public holidays.

Join our team as a Duty Manager and step into the buzz of hospitality leadership at SSP. Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same — lead your team, deliver great service, and be part of the energy!

About You

• Hospitality moves fast — and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Team Leader role’s got your name on it.
• Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

About The Duty Manager Role

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focused, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal and/or if you’ve tackled night shifts before, even better.

As a Duty Manager We Will Offer You

• Discounted meals while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Requirements & Employment Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitality

Step up, lead brilliantly and apply today to join SSP as a Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.

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