Receptionist, Malmaison

Receptionist, Malmaison – Malmaison Belfast

£12.50 per hour / 40 hours for a permanent contract. The role is based at Malmaison Belfast.

We are looking for a friendly, passionate and energetic receptionist to join the team at Malmaison. You will be the face of our hotel, greet guests, manage front desk operations, and ensure a memorable experience from arrival to departure.

Key Responsibilities

• Welcome and register guests at the front desk.
• Handle inquiries, reservations, and complaints, providing assistance with a natural hospitality charm.
• Provide accurate and timely information on services, facilities and local attractions.
• Maintain high standards of cleanliness, organization and presentation of the reception area.
• Support the concierge and other hotel departments as needed.
• Ensure all guests receive a welcoming, professional, and personalised experience.

Requirements

• Natural hospitality charm with a passion for service.
• Excellent interpersonal and communication skills.
• Ability to work as part of a team and manage multiple tasks efficiently.
• A positive attitude and the aim to consistently exceed guest expectations.

Benefits and Perks

• Heavily discounted staff room rates at Malmaison, Hotel du Vin and Frasers Hospitality (£65 per night).
• Discounted friends and family room rate (50% off best available rate).
• 35% off bill when dining in our Brasseries and Bistros.
• Fully funded apprenticeship programmes after probation.
• High street discounts on a range of shops, experiences and holidays.
• Cycle to work scheme – save up to 40% on bicycles.
• Healthcare Cash Plans – dental, optical, medical from £5 per month.
• Referral scheme paying up to £1,500 for referrals.
• Inclusive uniform that reflects professional style.
• Wellness & National Campaigns calendar (Pay Day Lunches, National Popcorn Day, Mental Health Awareness week, etc.).
• Wagestream – instant access to earned wages and financial advice.
• Complimentary stays on the 1st, 3rd and 5th anniversaries (Dinner, Bed & Breakfast).
• Support for The Brain Charity and other neurological condition charities.
• Employee Assistance Programme – confidential 24/7 support.

Sustainability Goals

• 100% renewable energy from wind farms.
• Recycle at least 70% of hotel waste.
• Chemical‑free cleaning system in guest rooms and public areas; enzyme‑based eco‑friendly kitchen cleaning.
• Volunteer for sustainable charities 2 days per year on full pay.

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.