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- Tasks: Be a Brand Ambassador, delivering exceptional customer experiences and styling options.
- Company: Moss is a sustainable menswear brand with 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and support for commuting and fitness.
- Why this job: Join a collaborative team that values creativity and personal growth while making a positive impact.
- Qualifications: Basic product knowledge and strong communication skills are essential; passion for the brand is a must.
- Other info: Access ongoing development and an online learning platform to enhance your skills.
The predicted salary is between 21600 - 36000 £ per year.
About Us: 12 Hours Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues. Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity. Key Responsibilities: You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way. You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s. You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience. You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops. You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss. You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately. What You’ll Need to Succeed: Technical: Basic Product Knowledge involves understanding the features, benefits, and products available in the store. POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems. About You: Reflects the aesthetic of Moss through personal style and presentation. Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand. Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand’s presence. Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions. Rewards & Benefits: Employee Discount: 70% discount across all our stores. Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month. Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus. Season Ticket Loan: Financial support for commuting. Cycle to Work Scheme: Encouraging eco-friendly travel. Discounted Gym Membership with PureGym : Promoting physical health and fitness. Life Insurance: Providing peace of mind for colleagues. Ongoing Development : Tailored to suit your career ambitions from day one. Access to Moss Learning: An online learning platform for skill enhancement. Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates. New Baby Gift : Celebrating important personal milestones of colleagues. If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn
Sales Associate employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Familiarize yourself with Moss's core values and behavioral competencies. When you understand what the brand stands for, you can better align your interactions and showcase how you embody these values during the interview process.
✨Tip Number 2
Demonstrate your passion for customer service excellence by preparing examples of how you've gone above and beyond for customers in previous roles. This will show that you are dedicated to creating memorable experiences for customers at Moss.
✨Tip Number 3
Research the various services offered by Moss, such as Hire, Custom Made, and Alterations. Being knowledgeable about these services will allow you to engage confidently with customers and provide tailored advice, which is crucial for a Sales Associate role.
✨Tip Number 4
Showcase your personal style and how it reflects the aesthetic of Moss. As a Brand Ambassador, your presentation matters, so make sure to dress in a way that aligns with the brand's image during your interview.
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Moss's vision and values. Familiarize yourself with their commitment to sustainability and customer service excellence, as this will help you align your application with their brand ethos.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in retail or customer service. Showcase specific examples where you have gone above and beyond to enhance customer experiences, as this is crucial for the Sales Associate role.
Showcase Your Style: Since personal style is important to Moss, consider including a brief section about how your personal aesthetic aligns with the brand. This could be through your fashion choices or how you present yourself in a professional setting.
Tailor Your Application: Make sure to tailor your application specifically for the Sales Associate position at Moss. Use keywords from the job description, such as 'customer experience', 'product knowledge', and 'team collaboration' to demonstrate that you are a perfect fit for the role.
How to prepare for a job interview at Moss
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to meet a customer's needs, as this aligns with the company's focus on customer experience.
✨Demonstrate Product Knowledge
Familiarize yourself with the products and services offered by Moss, such as Hire, Custom Made, and Retail. During the interview, showcase your understanding of these offerings and how they can enhance the customer experience.
✨Embrace the Brand's Values
Research Moss's core values and be prepared to discuss how you embody them in your work. Highlight your ability to work collaboratively, think creatively, and adapt to challenges, as these traits are essential for success in this role.
✨Prepare for Behavioral Questions
Expect questions that assess your communication skills and ability to build relationships. Prepare specific examples that demonstrate your resilience, time management, and how you've inspired or guided others in previous roles.
