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- Tasks: Manage customer experience during investment projects and ensure smooth communication.
- Company: Join Housing Plus Group, a leading provider of homes and care services.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and development.
- Why this job: Make a real impact on customers' lives while working in a dynamic team.
- Qualifications: GCSEs in Maths and English, teamwork experience, and excellent communication skills required.
- Other info: Self-motivated individuals with a valid driving licence will thrive in this role.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Liaison Officer within our Client Services Planned Improvements Team, your role will focus on managing the customer experience during investment programme works, ensuring smooth communication and high satisfaction before, during, and after projects. You'll coordinate on-site liaison, provide timely updates using our IT systems, and collaborate with internal teams and external stakeholders.
Key tasks include:
- Arranging customer appointments
- Addressing queries
- Supporting the distribution of updates and reports
Your contributions will play a vital role in delivering high-quality services aligned with our policies and standards.
Minimum Requirements:
- GCSEs in Maths and English
- Experience of working in a team environment
- Experience of working on Investment Programme Projects
- Excellent communication skills and ability to handle difficult conversations with diplomacy
- Strong attention to detail
- Effective problem solver with ability to seek support when needed
- Good organisational skills
- Able to work effectively under pressure and organise work to meet deadlines
- Understanding the provision of good customer care to internal and external customers
- The ability to establish, develop and maintain effective working relationships with internal and external stakeholders
- Self-motivated and willing to learn
- Current valid driving licence
Housing Plus Group is a leading provider of homes across a range of tenures, to meet identified housing needs. We also deliver regulated care services to help people live independently. Our dedicated and diverse colleagues are critical to our success. We value our people and offer them challenging and worthwhile careers, providing a sense of achievement in a vital sector. It is important that we offer opportunities to inspire our people to help us to make a positive difference to our customers' homes, lives, and communities.
Customer Liaison Officer employer: jobs24.co.uk
Contact Detail:
jobs24.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Familiarise yourself with the specific investment programmes that Housing Plus Group is currently involved in. Understanding these projects will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills by role-playing difficult conversations with friends or family. This will prepare you for handling challenging customer interactions with diplomacy, which is crucial for the Customer Liaison Officer role.
✨Tip Number 3
Network with current or former employees of Housing Plus Group on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Showcase your organisational skills by creating a mock schedule for managing customer appointments and updates. This practical demonstration of your ability to handle multiple tasks under pressure can set you apart from other candidates.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of a Customer Liaison Officer. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or project management. Use specific examples that demonstrate your ability to handle difficult conversations and maintain effective relationships with stakeholders.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your strong communication skills. Use clear and concise language, and consider including examples of how you've successfully communicated in challenging situations.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A well-presented application demonstrates attention to detail, which is essential for the Customer Liaison Officer position.
How to prepare for a job interview at jobs24.co.uk
✨Showcase Your Communication Skills
As a Customer Liaison Officer, excellent communication is key. Be prepared to demonstrate your ability to handle difficult conversations with diplomacy. Use examples from your past experiences where you successfully managed customer queries or resolved conflicts.
✨Highlight Teamwork Experience
Since the role involves working closely with internal teams and external stakeholders, share specific instances where you collaborated effectively in a team environment. This will show your potential employer that you can contribute positively to their team dynamics.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've tackled challenges in previous roles. Provide examples of situations where you identified problems, sought support when needed, and implemented solutions. This will illustrate your proactive approach and attention to detail.
✨Understand Customer Care Principles
Familiarise yourself with the principles of good customer care. Be ready to discuss how you would ensure high satisfaction levels during investment programme works. Showing that you understand the importance of customer experience will resonate well with the interviewers.
