Full-Time Keyholder, Ugg - Portsmouth

The Keyholder supports the management of the retail store, aligning with the company\’s short and long-term goals, while considering the well-being of employees and the local environment. They consistently deliver high-quality customer service and assist the Store Manager in monitoring sales and performance.

DUTIES AND RESPONSIBILITIES:

Human Resources/Team Development:

• Promote exceptional customer service through observation, feedback, and role modeling.
• Encourage employee contribution to store productivity.
• Delegate tasks effectively in the absence of the Store Manager.
• Assist in recruiting sales and stock staff to meet staffing needs and long-term objectives.
• Foster a positive work environment by recognizing performance and maintaining respect.

Operations:

• Handle opening and closing of the store and secure assets.
• Manage store security systems and cash handling procedures.
• Engage with customers to understand their needs and address concerns.
• Perform managerial duties when the Store Manager or Assistant Manager are unavailable.

Finance:

• Communicate and enforce company policies and procedures promptly.
• Support the Store Manager in achieving sales and productivity goals through daily monitoring.

REQUIRED QUALIFICATIONS:

Education/Experience:

• Associate\’s degree.
• Valid Driver\’s License.
• 1-2 years of retail management experience.
• Must be 18 or older.

Skills and Knowledge:

• Technical and functional expertise; adaptability; problem-solving skills.
• Effective communication; focus on priorities; proactive in identifying helpful actions.
• Confidence in handling difficult conversations.
• Results-driven attitude.
• Clear and effective written communication tailored to the audience.
• Customer-focused; adaptable; team-oriented; trustworthy.

PHYSICAL DEMANDS:

• Ability to see, hear, speak, and write clearly for communication.
• Manual dexterity required.

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