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- Tasks: Engage with clients, manage relationships, and drive account growth in a fast-paced fintech environment.
- Company: Join KOR, a VC-backed fintech innovating B2B trade servicing with cutting-edge cloud technology.
- Benefits: Enjoy opportunities for growth, ownership, and a collaborative team culture.
- Why this job: Make an immediate impact while working with industry experts in a dynamic and supportive setting.
- Qualifications: Experience in OTC Derivatives or Regulatory Reporting is essential; strong communication and flexibility are key.
- Other info: Be part of a mission-driven team focused on solving complex regulatory challenges.
The predicted salary is between 36000 - 60000 £ per year.
We\’re looking for a Client Success Manager to work with our clients across all phases from pre-sales to relationship management to provide them with an amazing and differentiating experience. You\’ll be part of a scaling company of experts in their fields where you will have a clear focus and ownership space. If you are someone that currently works in the OTC Derivatives or in the Regulatory Reporting industry, thinks like an owner, thrives in a fast-paced environment, and wants to make an immediate and lasting impact – this role is THE role for you. About us We are a VC-backed fintech with a live product in the regulatory trade reporting space and a growing list of institutional clients. Our product journey has started in the US with expanded services covering Canada, UK, EU, Australia, and Singapore. If you want to join a scale-up that offers growth and ownership, keep reading. KOR is a company built on leading-edge cloud technology, developed by industry domain experts and world-class in-house engineering. We\’re on a mission to innovate B2B trade servicing, starting with regulatory reporting, in response to a global wave of mandated changes impacting all segments of market participants involved in OTC derivatives transactions. We’re solving challenging problems by introducing fresh designs and solutions to data utility, quality, and processing inefficiencies, while unlocking significant value for clients. Teamwork and laser focus are central to everything we do at KOR. With the right support, we believe small, independent teams with deep expertise achieve better results and foster career growth. We live by the mantra: work humble, work smart, and work together. Responsibilities of this key role As a Client Success Manager at KOR, you will be the primary contact for our clients. We have invested heavily in automation, self-service, and on-demand knowledge, ensuring your client interactions are of high value. You will work closely with clients across all levels of seniority and collaborate with internal teams to deliver exceptional experiences. This role requires excellent communication, flexibility, and an enterprising attitude. Your main responsibilities include: Being the primary contact for current client inquiries related to business, domain, product, and technical areas. Review, validate, and triage technical escalations. Driving account growth. Expanding revenue within accounts through pre-sales and existing client sales opportunities. Influencing lifetime value through higher product adoption, client satisfaction, and overall health scores. Organizing, contributing to, and participating in KOR working groups as needed. Defining and optimizing the client lifecycle by implementing programs and initiatives to improve engagement, based on client segmentation, and fostering a culture of continuous improvement. #J-18808-Ljbffr
Client Success Manager (EMEA/UK) employer: KOR Financial Inc.
Contact Detail:
KOR Financial Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager (EMEA/UK)
✨Tip Number 1
Familiarise yourself with the OTC Derivatives and Regulatory Reporting industries. Understanding the specific challenges and trends in these areas will help you engage more effectively with potential clients and demonstrate your expertise during conversations.
✨Tip Number 2
Network with professionals in the fintech space, especially those involved in regulatory reporting. Attend industry events or webinars to connect with others and gain insights that can set you apart as a knowledgeable candidate.
✨Tip Number 3
Showcase your ability to drive account growth by preparing examples of how you've successfully expanded client relationships in previous roles. Be ready to discuss specific strategies you used to increase product adoption and client satisfaction.
✨Tip Number 4
Demonstrate your enterprising attitude by coming up with innovative ideas for improving client engagement. Think about how you could implement new initiatives that align with KOR's mission and values, and be prepared to share these during discussions.
We think you need these skills to ace Client Success Manager (EMEA/UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client success, particularly in the OTC Derivatives or Regulatory Reporting industry. Use specific examples that demonstrate your ability to manage client relationships and drive account growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of KOR's mission and values. Emphasise your enterprising attitude and how you can contribute to enhancing client experiences and driving product adoption.
Highlight Communication Skills: In your application, provide examples of how you've effectively communicated with clients at various levels of seniority. This is crucial for the Client Success Manager role, so make it clear how your communication style aligns with KOR's focus on teamwork and collaboration.
Showcase Problem-Solving Abilities: Demonstrate your ability to tackle challenges by including instances where you've successfully resolved client issues or improved processes. This will resonate well with KOR's emphasis on innovation and continuous improvement.
How to prepare for a job interview at KOR Financial Inc.
✨Understand the Company and Its Mission
Before your interview, take some time to research KOR and its mission in the fintech space. Familiarise yourself with their products, especially in regulatory trade reporting, and be ready to discuss how your background in OTC Derivatives or Regulatory Reporting aligns with their goals.
✨Showcase Your Client Management Skills
As a Client Success Manager, you'll be the primary contact for clients. Prepare examples from your past experiences where you've successfully managed client relationships, resolved issues, and driven account growth. Highlight your ability to communicate effectively across different levels of seniority.
✨Demonstrate Flexibility and Problem-Solving
KOR values flexibility and an enterprising attitude. Be prepared to discuss situations where you've had to adapt quickly to changes or solve complex problems. This will show that you can thrive in a fast-paced environment and contribute positively to the team.
✨Prepare Questions About Team Dynamics
Teamwork is central to KOR's culture. Prepare thoughtful questions about how teams collaborate and support each other. This not only shows your interest in their work culture but also helps you assess if it's the right fit for you.
