Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers in both French and English via calls and emails, resolving issues and providing order updates.
- Company: Join Keystone Automotive, a leading distributor of automotive parts with a family-oriented culture.
- Benefits: Enjoy a competitive salary, hybrid work options, medical benefits, and fun team-building events!
- Why this job: Grow your career with extensive training and coaching in a supportive environment that values teamwork and integrity.
- Qualifications: Fluent in French and English, with a passion for customer service and problem-solving skills.
- Other info: No automotive experience needed; just bring your enthusiasm and willingness to learn!
Shift: Mon-Fri, between 9 a.m. – 5:30 p.m. (8-hour shift)
Hourly Rate: Starting rate up to $21/hour
Perks: Potential for a hybrid work-from-home schedule! (After 6-month training period, based on performance)
In-depth onsite training with individual coaching to maximize your growth!
What can Keystone Automotive Operations do for YOU?
KAO provides its employees with more than a job; we provide them with a career. Our company believes in offering its employees the opportunity to learn and grow using competitive training programs, coaching, communication, and collaboration. This empowers our employees, further allowing them to pursue both functional and upward mobility within the company.
Keystone Automotive Operations also offers:
- Benefits Package: Medical, Dental, Vision, & Employee Assistance Programs
- Strong 401K with generous company match
- Paid Time Off & Paid Company Holidays
- Employee Referral Bonus: Eligible to make referrals immediately after first day
- Tuition Reimbursement
- College Scholarships for Employee Dependents
- Employee Discount Program
- Teambuilding Events: Past events include baseball games, amusement parks, concerts (Whatever the event, free food is usually involved!)
- And More!
Who is Keystone Automotive Operations?
We are the leading distributor of specialty automotive and RV aftermarket parts and accessories, and we have developed a culture of family that has allowed our business to grow across the globe. With our more than 2,000 employees, we strive to reflect this culture by living our values of Commitment, Customer Service, Execution, Integrity, Leadership, Teamwork, & Fun. Through these values, we’ve been able to provide our employees with the tools they need to succeed. That’s because when you succeed, we succeed at our goal of delivering the products that people need when they need them!
Your Role with Keystone Automotive Operations:
Keystone Automotive Operations, Inc. is currently looking to hire enthusiastic Customer Service French Bilingual Representatives for our Exeter, PA location. No automotive or RV experience required, only a deep desire to LEARN!
Responsibilities Include:
- Incoming contact (call & email) response with our established customers (NOT retail customers)
- Service call resolution or escalation, includes providing order and delivery status
- Work with other departments/teams, third-party carriers, and suppliers to provide solutions to customer-facing issues or questions
- Use of selling techniques to drive additional sales
- Perform all tasks to specified standards and metrics on a consistent basis
Basic Qualifications:
- Ability to fluently read, write, & speak both French and English
- Energy, enthusiasm, & empathy towards our customers
- The ability to relate to our customers and help them solve problems
- Punctuality and attention to detail are critical
- A calm demeanor but with the confidence to offer customers a better solution when necessary
- A desire to grow professionally
- Computer proficiency
- High school degree or equivalent
Preferred Skills:
- Sales or customer service experience, especially in a contact centre environment
Customer Service French Bilingual employer: Keystone Automotive Operations, Inc.
Contact Detail:
Keystone Automotive Operations, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service French Bilingual
✨Tip Number 1
Brush up on your French and English language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the automotive industry, even if you don't have direct experience. Understanding basic terminology and trends can show your enthusiasm and willingness to learn.
✨Tip Number 3
Prepare examples of how you've demonstrated energy, enthusiasm, and empathy in previous roles. Think about specific situations where you resolved customer issues effectively.
✨Tip Number 4
Research Keystone Automotive Operations' values and culture. Be ready to discuss how your personal values align with theirs, as this can set you apart from other candidates.
We think you need these skills to ace Customer Service French Bilingual
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your bilingual skills in French and English. Emphasise any previous customer service experience, especially in a contact centre environment, to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ability to empathise with customers and provide solutions, as these are key traits they are looking for.
Highlight Relevant Skills: In your application, clearly outline your computer proficiency and any sales techniques you have used in past roles. This will demonstrate your readiness to meet their performance standards.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is critical for this role.
How to prepare for a job interview at Keystone Automotive Operations, Inc.
✨Showcase Your Bilingual Skills
Since the role requires fluency in both French and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking and writing in both languages beforehand.
✨Emphasise Customer Service Experience
Highlight any previous customer service experience you have, especially in a contact centre environment. Share specific examples of how you've resolved customer issues or provided exceptional service, as this will show your potential employer that you can handle the responsibilities of the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully solved problems for customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers, which will help you convey your thought process clearly and effectively.
✨Research Keystone Automotive Operations
Familiarise yourself with Keystone Automotive's values and culture. Understanding their commitment to customer service and teamwork will allow you to align your answers with their expectations and demonstrate that you're a good fit for their team.
