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For Companies At a Glance
- Tasks: Be the go-to person for customer satisfaction and service bookings.
- Company: Join WARNERS Peugeot Gloucester, a leading dealership focused on exceptional service.
- Benefits: Enjoy a competitive salary and a supportive work environment with equal opportunities.
- Why this job: This role offers a chance to enhance customer experiences while developing your sales skills.
- Qualifications: 2 years of customer service experience is preferred; motor industry knowledge is a bonus.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 22700 - 28800 £ per year.
Location: WARNERS Gloucester
Job Type: Full-time, Permanent
Salary: OTE £27,000.00 - £32,000.00 per year
About the Role
The Service Advisor role is a cornerstone of our Dealership operations, serving as the vital link between our customers and the workshop. Your primary responsibility will be to ensure exceptional customer satisfaction by managing relationships, facilitating efficient bookings and delivering outstanding service. This dynamic role requires excellent interpersonal, organisational and time-management skills, alongside a passion for customer service and teamwork. You will also have the opportunity to drive additional product and service sales, enhancing both customer satisfaction and dealership performance.
What We’re Looking For
We are seeking an exceptional individual with at least 2 years of customer service and telephone experience. While experience in the Motor Industry is preferred, it is not essential. Successful candidates will demonstrate the following attributes:
- Outstanding Personal Presentation
- Exceptional Time Management and Organizational Skills
- Strong Literacy & Numeracy Skills
- Outstanding Customer Focus
- Excellent Communication Skills
- IT Literacy
- Influencing and Selling Skills
Key Responsibilities
- Customer Satisfaction (CSI): Build trust, communicate effectively, and exceed customer expectations to achieve customer satisfaction levels above the manufacturer national average.
- Product Sales: Actively promote ancillary products to meet daily targets set by your manager.
- Upselling: Explain and promote the value of additional services to customers, maximising profit while maintaining trust.
- Data Quality: Accurately collect and manage customer and vehicle data to maintain a high-quality database.
What We Offer
Competitive OTE of £27,000.00 - £32,000.00 per year
Permanent, full-time position in a supportive and professional environment
Equal opportunities employer, welcoming applications from all qualified candidates
Next Steps
Visit WARNERS career page online to apply: https://www.warnerscars.co.uk/careers/service-advisor/
Your application will be reviewed based on your skills and experience. If shortlisted, we will contact you to discuss the next steps in the recruitment process.
WARNERS is committed to diversity and inclusion and encourages applications from all individuals, regardless of sex, race, disability, age, sexual orientation, gender identity, religion, marital status, or pregnancy.
Experienced Service Advisor employer: Walnut & Fig Co.
Contact Detail:
Walnut & Fig Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by WARNERS Peugeot Gloucester. Understanding their offerings will help you engage customers more effectively and demonstrate your knowledge during any discussions.
✨Tip Number 2
Brush up on your customer service skills, especially in handling difficult situations. Being able to showcase your ability to maintain customer satisfaction even under pressure can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully upsold products or services in previous roles. This will help you illustrate your influencing and selling skills during the interview process.
✨Tip Number 4
Network with current or former employees of WARNERS if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Experienced Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any skills that align with the role of a Service Advisor. Emphasise your interpersonal, organisational, and time-management skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and teamwork. Mention specific examples from your past experiences that demonstrate your ability to exceed customer expectations and promote products effectively.
Highlight Relevant Skills: In your application, clearly outline your strong literacy and numeracy skills, as well as your IT literacy. These are crucial for managing customer data and ensuring high-quality service.
Show Enthusiasm for the Role: Express your enthusiasm for the Service Advisor position and the opportunity to work at WARNERS Peugeot Gloucester. Companies appreciate candidates who show genuine interest in their brand and values.
How to prepare for a job interview at Walnut & Fig Co.
✨Showcase Your Customer Service Skills
As an Experienced Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer queries or complaints in the past, highlighting your communication and problem-solving skills.
✨Demonstrate Time Management Abilities
This role requires excellent organisational skills. Be ready to discuss how you prioritise tasks and manage your time effectively, especially in a busy environment. Consider sharing specific instances where your time management made a difference.
✨Highlight Your Sales Experience
Since upselling and promoting products are key responsibilities, think of times when you've successfully influenced a customer’s decision. Prepare to discuss your approach to sales and how you build trust while doing so.
✨Research the Company
Familiarise yourself with WARNERS Peugeot Gloucester and their values. Understanding their commitment to customer satisfaction and service excellence will help you align your answers with what they are looking for in a candidate.
