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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional customer experiences and operational excellence.
- Company: Join the innovative Samsung Experience Store, where technology meets outstanding service.
- Benefits: Enjoy employee discounts, monthly bonuses, well-being tools, and a supportive work environment.
- Why this job: Be part of a passionate team, with opportunities for growth in the tech retail industry.
- Qualifications: Previous management experience and a passion for technology are essential.
- Other info: Receive comprehensive training and support for your professional development.
The predicted salary is between 38500 - 41500 £ per year.
Location: Samsung Experience Store, Stratford
Hours: 40 Hours
Pay: £38,500 - £41,500 DOE
Bonus: 20% potential
Are you passionate about technology and providing exceptional customer experiences? Do you have a knack for leading and inspiring teams to achieve their best? If so, we have an exciting opportunity for you at the Samsung Experience Store in London Stratford as an Assistant Manager!
Role Summary:
As the Assistant Manager, you will play a crucial role in achieving the PRS & Samsung goals. You'll be responsible for aligning with the PRS & Samsung brand and ethos, while delivering inspirational customer service, maintaining operational compliance, and executing strategies that enrich our customers' lives through unrivalled interactions with Samsung products.
Core Responsibilities:
- Health & Safety: Always ensure the safety and well-being of our customers and team members.
- Customer Focus: Champion our commitment to exceptional customer experiences and measures that ensure customer satisfaction.
- Leadership and Team Management: Managing and leading colleagues across all departments, providing direction, support, and encouragement to achieve their goals.
- Adherence to PRS Policies: Following and implementing PRS processes, guidelines, and policies to ensure operational compliance.
- Store Standards and Operations: Always maintaining the store's impeccable standards, guaranteeing a seamless and pleasant shopping experience for every customer.
- Store Manager Support: Deputise for the Store Manager in their absence, ensuring seamless operations.
- Shift Management: Handle key holding and general shift management to keep things running smoothly.
Skills and Experience:
- Leadership Experience: Proven track record in people management, leadership, and direction.
- Effective Communication: Strong communication and influencing skills to inspire commitment and loyalty among your team.
- Adaptability: The ability to prioritise workloads and adapt quickly to changing circumstances, promoting the benefits of change to others.
- Commercial Acumen: A commercially minded approach to retail, understanding how to drive success.
- Passion for Technology: Embrace the Samsung eco-system and have a genuine love for all things tech.
- Continuous Learning: Constantly challenge your knowledge and drive your own learning journey.
- Management Experience: Previous management experience is a must, demonstrating your ability to lead and inspire a diverse team.
Why join us?
At PRS & Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You'll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but is not limited to), Induction, FCA, Product, Customer Journey, and Management Development Programmes.
What we can offer you:
- Samsung Employee Discount Portal
- Birthday Holiday
- Perks and Rewards (Discounts across multiple retailers)
- Monthly Bonus Potential
- Well-being Tools and Platform
- Mental Health First Aid Access
- Seeded Devices – including the latest Flagship Device!
- Employee Assistance Platform
- Annual partnership with National Charities
- Celebrations of Awareness Days and Religious Holidays
Assistant Manager - Samsung Experience Store employer: Partner Retail Services (PRS&)
Contact Detail:
Partner Retail Services (PRS&) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Samsung Experience Store
✨Tip Number 1
Familiarise yourself with Samsung's product range and ethos. Being knowledgeable about their latest technology will not only impress during interviews but also show your genuine passion for the brand.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples of how you've successfully managed teams in the past. Highlighting your ability to inspire and motivate others will resonate well with the hiring team.
✨Tip Number 3
Prepare to discuss how you would enhance customer experiences in a retail environment. Think of innovative ideas that align with Samsung's commitment to exceptional service, as this will showcase your commercial acumen.
✨Tip Number 4
Network with current or former employees of the Samsung Experience Store. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, helping you tailor your approach.
We think you need these skills to ace Assistant Manager - Samsung Experience Store
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant leadership experience and customer service skills. Emphasise any previous management roles and your passion for technology, as these are key aspects of the Assistant Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the Samsung brand. Discuss how your values align with their commitment to exceptional customer experiences and how you can contribute to their goals.
Highlight Relevant Skills: In your application, focus on your effective communication and adaptability skills. Provide examples of how you've successfully led teams and managed operations in previous roles, demonstrating your commercial acumen.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which is crucial for a managerial role.
How to prepare for a job interview at Partner Retail Services (PRS&)
✨Show Your Passion for Technology
Make sure to express your genuine enthusiasm for technology during the interview. Discuss your favourite Samsung products and how they enhance customer experiences, as this aligns with the company's focus on tech and customer satisfaction.
✨Demonstrate Leadership Skills
Prepare examples of your previous leadership experiences. Highlight how you've successfully managed teams, inspired colleagues, and achieved goals, as this role requires strong people management skills.
✨Emphasise Customer Focus
Be ready to discuss how you prioritise customer satisfaction in your work. Share specific instances where you went above and beyond to ensure a positive experience for customers, reflecting the company's commitment to exceptional service.
✨Understand the Brand Ethos
Familiarise yourself with PRS & Samsung's brand values and ethos. During the interview, demonstrate how your personal values align with theirs and how you can contribute to maintaining their high operational standards.
