Customer Service Advisor

Award-winning company recruiting a Customer Service Advisor

Details

• Position: Customer Service Advisor
• Type: Permanent
• Hours: 9am – 5pm, Monday – Friday

Location

Near Elland

Role Overview

You will be a point of contact for vulnerable energy consumers, helping them understand available funding streams and become energy savvy, thereby reducing their bills and energy usage.

Responsibilities

• Calling customers with pre-booked appointments to evaluate their eligibility for energy funding streams.
• Asking fact-finding questions about their current situation, entitlement checks, and benefit tracking.
• Guiding customers towards suitable funding options based on their eligibility.
• This role involves no selling, focusing solely on assisting vulnerable individuals in need of support.

Candidate Requirements

• Excellent communication skills with the ability to build trust and rapport over the phone.
• Patience and empathy are essential.
• Experience in advisory roles or working with vulnerable individuals on the telephone is preferred.
• Willingness to learn about new funding schemes and energy advice.

Additional Information

This vacancy is advertised on behalf of Bagnall Hopkins Recruitment, operating as an employment agency. Your application will be reviewed by a consultant, and you will be contacted within 48 hours if successful. We will not submit your CV without your prior briefing and consent. Both Bagnall Hopkins and our clients promote equal opportunities. For details on data handling, please visit our website\’s Privacy Policy.

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