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- Tasks: Lead daily operations and enhance retail and deli offerings at Windsor Farm Shop.
- Company: The Crown Estate is a historic national landowner focused on sustainability and conservation.
- Benefits: Enjoy flexible working options, training opportunities, and a vibrant team culture.
- Why this job: Join a dynamic team in a beautiful setting, making a real impact on customer experience.
- Qualifications: Experience in premium food retail and strong leadership skills are essential.
- Other info: Training provided for necessary certifications; we welcome diverse applicants.
The predicted salary is between 28800 - 43200 £ per year.
Join The Crown Estate team at the Windsor Farm Shop as a Retail and Deli Manager! The Crown Estate is a significant national landowner with a diverse portfolio including urban centres, rural holdings, and the seabed around England, Wales, and Northern Ireland. Established in 1760, it operates independently and commercially to enhance the value of its portfolio for the nation. Windsor Great Park, part of The Crown Estate, covers approximately 6,400 hectares (15,800 acres) and features forests, grasslands, lakes, and gardens. It is an ancient Royal landscape with over a millennium of history, including monuments, rare wildlife, and National Collections of plants and Champion Trees. The estate is committed to environmental sustainability and rural conservation.
This role involves managing daily operations and leading the development of our retail and deli offerings to reach their full potential, aligned with our vision and objectives. You will be responsible for delivering business targets and ensuring exceptional customer service.
Main Accountabilities:- Audit compliance with legal requirements such as HACCP, Sale of Alcohol, Trading Standards, Health and Safety, and Security, and address issues proactively.
- Develop and maintain risk assessments; ensure staff awareness and compliance.
- Contribute to the retail development strategy for food, drink, gifts, plants, and delicatessen.
- Review budgets weekly, monitor performance, and implement actions.
- Optimize product margins, benchmark performance, and monitor PowerBI reports.
- Manage stock performance, adjust product lines, and optimize staff rotas based on variances.
- Identify margin improvements and develop seasonal product themes aligned with the estate’s vision.
- Enhance visual merchandising to boost sales, ensure stock management is effective, and minimize wastage and loss.
- Lead the team to deliver high productivity, quality, and customer service, fostering cross-functional collaboration.
- Act as Duty Manager and Fire Marshal, and handle site opening/closing responsibilities.
- Manage team performance, conduct inductions, and contribute to business planning and budgeting.
- Build strong supplier relationships, negotiate prices, and uphold ethical purchasing.
- Maintain knowledge of industry trends and legislation to identify opportunities.
- Experience in premium food retail, with a proven track record of results.
- Experience in delicatessen operations is desirable.
- Financial management and budget control skills.
- Ability to develop operational policies and procedures.
- Excellent communication skills and a customer-focused approach.
- Motivational leadership and organizational skills.
- Commercial awareness and attention to detail.
- Personal Licence Holder (training provided), Food Hygiene Level 2 (training provided), HACCP Level 3 (training provided), Fire Marshal trained.
- Intermediate to advanced Excel skills.
- Adaptable, collaborative, and proactive working style.
How to Apply: Submit your application via The Crown Estate Careers website. We are a disability confident employer and flexible on application formats. For questions or adjustments, contact us at careers@thecrownestate.co.uk.
Contact Detail:
The Crown Estate Recruiting Team
careers@thecrownestate.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Retail and Deli Manager - Windsor Farm Shop
✨Tip Number 1
Familiarise yourself with The Crown Estate's values and mission. Understanding their commitment to environmental sustainability and rural conservation will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees of The Crown Estate, especially those in retail management roles. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Stay updated on industry trends in premium food retail and delicatessen operations. Being knowledgeable about current market dynamics will allow you to discuss relevant strategies and ideas during interviews, demonstrating your expertise and enthusiasm for the role.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed teams and improved customer service in previous roles. Highlighting your leadership skills and ability to foster collaboration will be crucial in convincing them you're the right fit for the Retail and Deli Manager position.
We think you need these skills to ace Retail and Deli Manager - Windsor Farm Shop
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Retail and Deli Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in premium food retail and delicatessen operations. Use bullet points to make it easy to read and focus on achievements that demonstrate your financial management and leadership skills.
Write a Strong Cover Letter: In your cover letter, express your passion for the role and the company. Mention specific examples of how you have successfully managed teams, improved sales, or enhanced customer service in previous positions. Make sure to convey your understanding of The Crown Estate's commitment to sustainability.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Retail and Deli Manager role.
How to prepare for a job interview at The Crown Estate
✨Know Your Products
Familiarise yourself with the range of products offered at the Windsor Farm Shop, especially in the deli section. Being able to discuss specific items, their origins, and how they align with the estate's vision will impress your interviewers.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Highlight your ability to motivate staff, manage performance, and foster collaboration, as these are key aspects of the Retail and Deli Manager position.
✨Understand Compliance Requirements
Brush up on legal requirements such as HACCP, health and safety regulations, and trading standards. Showing that you have a solid understanding of these areas will demonstrate your readiness to handle the responsibilities of the role.
✨Showcase Financial Acumen
Be ready to discuss your experience with budget management and financial performance monitoring. Providing examples of how you've optimised product margins or improved stock performance will highlight your commercial awareness.
