Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage the e-commerce website and enhance customer experience daily.
- Company: Join Hamilton, a brand with a rich military history and Hollywood legacy since 1892.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of a stylish brand that blends heritage with modern trends and technology.
- Qualifications: Experience in digital marketing and e-commerce is essential; passion for luxury brands is a plus.
- Other info: This is a 6-month fixed-term contract with potential for future opportunities.
The predicted salary is between 36000 - 60000 £ per year.
The company Hamilton blends heritage and style, boasting a fascinating legacy rooted in military history and a deep connection to Hollywood. Founded in 1892, Hamilton became a crucial supplier of reliable timepieces for U.S. troops during World War II, earning its reputation for precision and durability. Over the decades, Hamilton has also become a Hollywood icon, with its watches appearing in over 500 films, from classics like Interstellar to action-packed blockbusters like Men in Black. Today, the brand is celebrated for its versatile lineup, which includes rugged field watches, elegant dress watches, and stylish models that appeal to modern watch enthusiasts.
Main Function
- Day-to-day management of the e-commerce website
- Collaborate with all relevant departments to ensure successful e-commerce activity
- Work with third-party retailers to continuously improve brand visibility, UX, and sales on their websites
- Control and optimize the digital strategy and customer experience
Key Tasks
- Manage all digital activities of the website (display of watches, returns and exchanges, payments, customer contact via phone and email), focusing on sales and customer service
- Ensure that e-commerce activities align with the local and international marketing plans, coordinating with marketing and PR teams
- Collaborate with agencies on digital campaigns alongside the Marketing Manager and Hamilton Head Office team
- Monitor and optimize PPC, SEA, and retargeting campaigns daily
- Coordinate with Swiss and local IT teams to ensure website performance
- Control and optimize digital strategy across all owned channels and third-party retailers
- Update and manage product content on the e-commerce website daily
- Manage customer relationships via mail, phone, live chat, handling complaints, questions, and stock issues
- Validate orders with fraud checks and process controls, manage cart abandonment issues
- Analyze and report daily sales, traffic, and KPIs
- Optimize traffic, sales, content, and customer experience continuously
- Plan and implement A/B testing and UI optimizations to enhance the customer journey and sales
- Manage the e-commerce executive and coordinator
Profile
Key Skills - Essential
- Experience in digital marketing and e-commerce (agency or in-house)
- Proficiency in Magento or other CMS platforms
- Knowledge of SAP, Photoshop, MS Office tools, Google Analytics, Google Webmaster
- Familiarity with digital platforms like Facebook, Twitter, Instagram, YouTube, Google, Yahoo, apps, and smartphones
- Basic understanding of SAP, HTML5, and website administration (preferable)
- Excellent written and spoken English skills
- Passion for customer service, luxury/fashion brands, and understanding the target audience
- Strong data analysis skills and attention to detail
- Interest in technology, UX/design, and data-driven testing (A/B, multivariate)
- Goal-oriented and performance-driven mindset
- Ability to multitask, prioritize, and manage multiple projects in a fast-paced environment
E-Commerce Manager - Hamilton - 6 Months FTC employer: SWATCH GROUP
Contact Detail:
SWATCH GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Manager - Hamilton - 6 Months FTC
✨Tip Number 1
Familiarise yourself with Hamilton's brand history and product range. Understanding their unique blend of military heritage and Hollywood glamour will help you connect with the company's ethos during interviews.
✨Tip Number 2
Showcase your experience with e-commerce platforms, particularly Magento. Be prepared to discuss specific projects where you've successfully managed digital strategies or improved customer experiences.
✨Tip Number 3
Highlight your analytical skills by preparing examples of how you've used data to drive decisions in previous roles. Discuss any experience with Google Analytics or similar tools to demonstrate your ability to optimise sales and traffic.
✨Tip Number 4
Network with professionals in the luxury and fashion sectors. Engaging with industry contacts can provide insights into current trends and expectations, which could be beneficial during your application process.
We think you need these skills to ace E-Commerce Manager - Hamilton - 6 Months FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in e-commerce and digital marketing. Focus on your achievements in managing online platforms, improving customer experience, and driving sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the luxury watch industry and your understanding of Hamilton's brand heritage. Mention specific skills that align with the job description, such as your proficiency in Magento and data analysis.
Showcase Relevant Skills: In your application, emphasise your experience with digital tools like Google Analytics and your ability to manage PPC campaigns. Highlight any familiarity with SAP and website administration, as these are key for the role.
Demonstrate Customer Service Passion: Since the role involves managing customer relationships, include examples of how you've successfully handled customer inquiries or complaints in previous positions. This will show your commitment to excellent service.
How to prepare for a job interview at SWATCH GROUP
✨Show Your Passion for E-Commerce
Hamilton is all about blending heritage with modern style, so make sure to express your enthusiasm for e-commerce and how it can enhance customer experiences. Share examples of how you've successfully managed e-commerce platforms in the past.
✨Demonstrate Your Analytical Skills
Since the role involves analysing sales, traffic, and KPIs, be prepared to discuss your experience with data analysis tools like Google Analytics. Highlight specific instances where your insights led to improved performance or sales.
✨Familiarise Yourself with Their Brand
Do your homework on Hamilton's history and product range. Understanding their military roots and Hollywood connections will help you align your answers with their brand values and show that you're genuinely interested in the company.
✨Prepare for Technical Questions
Given the technical aspects of the role, brush up on your knowledge of Magento, SAP, and digital marketing strategies. Be ready to discuss how you've used these tools to optimise e-commerce activities in previous roles.
