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- Tasks: Lead improvement initiatives and support colleagues in developing user-centred solutions.
- Company: Join UCL's Service Excellence Team, dedicated to enhancing customer experience across various services.
- Benefits: Enjoy a collaborative work environment with opportunities for personal development and impactful projects.
- Why this job: Be at the forefront of positive change and foster a culture of continuous improvement at UCL.
- Qualifications: Experience in leading improvement initiatives and familiarity with Lean Six Sigma methodologies required.
- Other info: This role is also available as a one-year secondment for internal applicants.
The predicted salary is between 28800 - 48000 £ per year.
This is an exciting opportunity to join UCL's Service Excellence Team to support the delivery of improvement work with the UCL community. Our Service Excellence function is part of the Professional Services Hub which brings together key customer facing and transactional services across different functions: HR, Finance, Commercial, Faculty, Research, Estates, IT & Business Operations. The PS Hub is committed to delivering high quality & efficient services, with a real emphasis on customer experience.
The University’s Professional Services, which the Hub is a part of, brings together colleagues who perform their work while sitting in the Hub, but also outside, by binding them together in a common framework of tools, methods, technologies and performance standards.
You will deliver positive change by engaging, encouraging and supporting colleagues across UCL to collaboratively develop and deliver user-centred and measurable solutions that address the underlying causes of common process problems. You will use data, evidence and user experience to define and understand the problems and identify the root causes. You will be at the heart of developing an improvement mindset at UCL and will champion and embed Continuous Improvement across the institution.
The role is also available as a one-year secondment to internal applicants.
We are looking for people who have led on improvement initiatives, preferably within a service environment, using Lean Six Sigma (and/or other relevant CI methodologies) and with experience of working with stakeholders to build a continuous improvement mindset. You will have a strong track record of leading the facilitation of improvements to processes, services or systems, in a highly organised and collaborative way. We are seeking individuals who invest in their personal development and are team players to support the ongoing development of the Continuous Improvement team and UCL more widely.
You will need to have the right to work in the UK because this role does not meet the eligibility requirements for a Skilled Worker Visa certificate of sponsorship under UK Visas and Immigration legislation. UCL will not be able to sponsor individuals who require right to work in the UK to carry out this role.
Continuous Improvement Manager employer: UCL
Contact Detail:
UCL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Continuous Improvement Manager
✨Tip Number 1
Familiarise yourself with Lean Six Sigma methodologies, as this role specifically seeks candidates with experience in these areas. Consider obtaining a certification or attending workshops to enhance your knowledge and demonstrate your commitment to continuous improvement.
✨Tip Number 2
Network with current or former employees of UCL, especially those in the Service Excellence Team. Engaging in conversations can provide you with valuable insights into the team culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss specific examples of past improvement initiatives you've led. Highlight your ability to engage stakeholders and foster a collaborative environment, as these skills are crucial for the Continuous Improvement Manager role.
✨Tip Number 4
Stay updated on the latest trends and best practices in continuous improvement and service excellence. This knowledge will not only help you in interviews but also show your passion for the field and your readiness to contribute to UCL's goals.
We think you need these skills to ace Continuous Improvement Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Continuous Improvement Manager position. Understand the key responsibilities and required skills, especially focusing on improvement initiatives and methodologies like Lean Six Sigma.
Tailor Your CV: Customise your CV to highlight relevant experience in leading improvement initiatives. Emphasise your familiarity with service environments and your ability to work collaboratively with stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for continuous improvement. Use specific examples from your past experiences to demonstrate how you have successfully implemented improvements and engaged colleagues.
Highlight Personal Development: In your application, mention any ongoing personal development efforts related to continuous improvement. This could include training, certifications, or workshops that align with the role's requirements.
How to prepare for a job interview at UCL
✨Showcase Your Improvement Experience
Be prepared to discuss specific examples of improvement initiatives you've led. Highlight your use of Lean Six Sigma or other methodologies, and how these have positively impacted processes or services.
✨Understand UCL's Service Excellence Goals
Research UCL's Service Excellence Team and their objectives. Demonstrating knowledge about their commitment to high-quality services will show your genuine interest in the role and alignment with their values.
✨Emphasise Collaboration Skills
Since the role involves working with various stakeholders, be ready to share instances where you've successfully collaborated with others. Discuss how you fostered a continuous improvement mindset within teams.
✨Prepare Data-Driven Insights
As the role requires using data to identify root causes, come equipped with examples of how you've used data analysis in past projects. This will illustrate your analytical skills and ability to make evidence-based decisions.
