Delegated Underwriting Performance Manager

Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world. Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks. Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.

This role is within the newly combined Delegated Authority team who collaboratively work together to oversee delegated authority arrangements, both from a performance and an operational perspective, driving sustained profitable performance, sharing best practice across the Lloyd’s market, and helping to deliver the overall Lloyd’s DA strategy.

The main focus for this role is to work with the Head of Delegated Underwriting Performance to deliver effective performance management across the Delegated Underwriting market, with the overarching goal of achieving sustainable underwriting performance throughout the insurance cycle.

• Lead in delivering Delegated Underwriting Performance (DUP) management of Lloyd’s delegated book (c.40% of total Lloyd’s GWP) at all stages in the distribution chain, including MGAs, facility providers, structured program providers, and syndicates.
• Cultivate and manage relationships with MGAs, brokers, Managing Agents (MAs), and market associations (LMA, LIBA, WSIA, etc.), taking ownership of engagement and rapport building.
• Leverage these relationships to implement the delegated underwriting performance management strategies and established frameworks.
• Lead efforts in developing and enhancing delegated underwriting performance frameworks, with a particular emphasis on their application to MGAs, facility providers, and structured program providers.
• Collaborate with Lloyd’s regional and country managers regarding local MGA oversight, and underwriting performance management.
• Lead in carrying out proactive and meaningful initiatives to improve the underwriting performance of unperforming MGAs.
• Through an underwriting performance lens, work as part of a wider oversight team to carry out detailed delegated capability assessments of MAs, brokers, and product partners.
• Collaborate with other teams within Markets to provide input into the assessments of MAs’ ability to comply with Lloyd’s requirements for DA business under Principles Based Oversight.
• Take a leading role in creating a DA centre of excellence within Lloyd’s, keeping abreast of changing business models, including algorithmic underwriting and Gen AI.
• Contribute as part of the wider team to the development and implementation of the DA strategy, seeking to adapt processes, systems, and oversight to reflect the changing DA landscape.
• Enable Lloyd’s to compete globally by removing barriers and leveraging its brand and unique advantages.
• Contributing to the development of our DA front of house appetite for new entrant applications.

The role requires advanced knowledge of developing DA business models, e.g., multi-class broker facilities, algorithmic (digital) trading platforms, combined with an awareness of current market underwriting conditions and how changes in conditions impact delegated arrangements. You will need to be able to demonstrate strategic thinking and relationship management skills at a c-suite level with the ability to challenge, influence and support with the delivery of the DA strategy. We would be particularly keen to find someone with experience in the Broker Facility space, which is one of the fastest-growing, most interesting, and complex areas in our market today.

Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development.

You can read more about diversity and inclusion on our website. We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.

By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.