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- Tasks: Lead a team to enhance content moderation and improve user experience through data-driven experiments.
- Company: Join Depop, a vibrant platform connecting buyers and sellers in the fashion world.
- Benefits: Enjoy flexible working options, a collaborative culture, and opportunities for personal growth.
- Why this job: Make a real impact on user sentiment while working in a dynamic, innovative environment.
- Qualifications: Experience in Trust & Safety leadership and a knack for solving complex problems required.
- Other info: Stay ahead of industry trends while fostering a culture of excellence and respect.
The predicted salary is between 36000 - 60000 £ per year.
The Scaled Moderation Manager is responsible for improving moderation processes through a test, learn, adapt approach to enhance the user experience. This includes increasing user sentiment, particularly around feeling fairly treated by Depop. You will collaborate closely with content moderation stakeholders within T&S, other team members, and external partners such as Depop's BPO and third-party moderation providers. Your role involves data analysis to identify trends and pain points, designing and running experiments with clear hypotheses, metrics, and success measures, and continually refining scaled moderation to improve user experience.
The ways of working include:
- Customer centricity
- Learning and iterating
- Focus and prioritisation
- Collaboration
- Team empowerment
- Challenging time-consuming tasks
Responsibilities include:
- Leading a small team to transform content moderation at scale, ensuring fairness and proportionality
- Running experiments to improve moderation and user experience
- Updating stakeholders on tests, results, and learnings
- Ensuring quick turnaround of responsible tests to facilitate rapid learning
- Communicating effectively with stakeholders about challenges and insights
- Managing and coaching team members to foster a culture of excellence and respect
- Overseeing relationships with third-party moderation providers, ensuring service quality and leveraging new features
- Balancing team time between experimentation and administrative tasks, supporting junior team members
- Staying informed on industry trends and emerging issues in Trust & Safety
- Remaining calm and effective under pressure, coaching the team to navigate ambiguity
Requirements - Essential:
- Experience leading teams in Trust & Safety, Risk, or related domains
- Experience conducting experiments and adopting a test, learn, adapt approach in a tech environment
- Proven ability to solve ambiguous problems and implement solutions
- Experience with rules engines and content moderation systems
- Collaborating with Product, Engineering, and Data Science teams to ensure platform safety
- Understanding of Trust & Safety challenges and best practices
- Strong relationship management skills across diverse functions and backgrounds
- Excellent communication skills tailored to different audiences
- Proactive, autonomous, and impact-driven work ethic
Scaled Moderation Manager employer: Depop
Contact Detail:
Depop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scaled Moderation Manager
✨Tip Number 1
Familiarise yourself with the latest trends in Trust & Safety and content moderation. Understanding the current challenges and best practices in the industry will help you speak confidently about how you can contribute to our team at StudySmarter.
✨Tip Number 2
Showcase your experience with data analysis and experimentation. Be prepared to discuss specific examples of how you've used a test, learn, adapt approach in previous roles, as this is crucial for the Scaled Moderation Manager position.
✨Tip Number 3
Highlight your leadership skills and your ability to manage teams effectively. We value collaboration and team empowerment, so share instances where you've successfully led a team through challenges or changes.
✨Tip Number 4
Prepare to discuss your communication strategies with diverse stakeholders. Being able to tailor your message to different audiences is key in this role, so think of examples where you've effectively communicated complex ideas.
We think you need these skills to ace Scaled Moderation Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Scaled Moderation Manager position. Understand the key responsibilities and requirements, especially the emphasis on collaboration, data analysis, and user experience.
Tailor Your CV: Highlight your relevant experience in Trust & Safety, team leadership, and any previous roles involving content moderation. Use specific examples that demonstrate your ability to lead teams and conduct experiments in a tech environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving user experiences and your understanding of Trust & Safety challenges. Mention how your proactive and impact-driven work ethic aligns with the company's values and goals.
Showcase Your Communication Skills: Since effective communication is crucial for this role, ensure your application reflects your ability to tailor messages to different audiences. Use clear and concise language, and consider including examples of how you've successfully communicated complex ideas in the past.
How to prepare for a job interview at Depop
✨Showcase Your Leadership Skills
As a Scaled Moderation Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, focusing on how you've empowered your team and fostered a culture of excellence. Share specific examples of how you've managed challenges and supported team members.
✨Demonstrate Your Analytical Mindset
This role requires a strong focus on data analysis. Be ready to talk about your experience with conducting experiments and analysing results. Highlight any specific metrics or success measures you've used in past roles to improve processes or user experiences.
✨Emphasise Collaboration
Collaboration is key in this position. Prepare to discuss how you've worked with diverse teams, including Product, Engineering, and Data Science. Share examples of successful projects where you collaborated with stakeholders to achieve common goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in ambiguous situations. Think of scenarios where you've had to navigate uncertainty, implement solutions, and adapt quickly. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
