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- Tasks: Support onboarding, customer inquiries, and engagement for a mission-driven company.
- Company: Novata empowers private markets with ESG data tools, backed by leading foundations.
- Benefits: Enjoy hybrid work, competitive salary, equity options, and robust leave policies.
- Why this job: Join a passionate team making a real impact in sustainability and customer success.
- Qualifications: 2-3 years in client-facing roles; strong communication and problem-solving skills required.
- Other info: Located in London; applicants must be eligible to work in the UK.
The predicted salary is between 30000 - 42000 £ per year.
Novata is a public benefit corporation founded by a unique consortium of leading foundations and private-sector organizations, including the Ford Foundation, the Omidyar Network, S&P Global, and Hamilton Lane. Our mission is to empower the private markets to build a more inclusive and sustainable form of capitalism. We do this by providing best-in-class technology and tools to help clients collect, analyze, benchmark, and report ESG (Environmental, Social, Governance) data. With a diverse, experienced, and mission-driven team, we are building a company that values both performance and purpose.
We’re seeking a proactive and detail-oriented Customer Success Associate to support our growing customer base in EMEA. This is an ideal opportunity for someone who is passionate about delivering excellent customer experiences and contributing to a mission-driven organization. As part of the Customer Success team, you will assist in onboarding, support, and engagement efforts to ensure our customers are set up for success and feel supported at every step. You’ll report to the Head of Customer Success and collaborate closely with other internal teams including Product, Sales, and Engineering.
What You'll Be Doing
- Support the onboarding process for new customers, ensuring they are set up correctly and have a smooth introduction to the Novata platform.
- Serve as a first point of contact for customer inquiries, triaging and resolving basic support issues or escalating where necessary.
- Assist in preparing customer-facing materials, such as training documentation, engagement emails, and support articles.
- Monitor customer activity and platform usage to identify opportunities for increased engagement or flag early warning signs.
- Help maintain customer health records and update CRM systems (e.g., Salesforce) with relevant data and interactions.
- Schedule and help facilitate customer meetings, webinars, and product walkthroughs.
- Gather customer feedback and relay insights to the Product and Engineering teams to support continuous improvement.
- Contribute to the development of scalable processes and resources that enhance customer success delivery.
- Address and resolve client issues promptly, escalating when necessary to ensure a high level of service delivery.
About You
- 2-3 years of experience in a client-facing role, ideally in a SaaS, Sustainability, ESG, or tech-related environment.
- Experience revenue generation through expansion or renewals.
- Highly organized and detail-oriented, with strong follow-through and problem-solving skills.
- Strong written and verbal communication skills.
- Curious and eager to learn – comfortable working in a fast-paced, evolving environment.
- Empathetic and customer-focused – you care about helping people succeed.
- A strong team player who thrives in cross-functional collaboration.
- Passion for ESG, sustainability, and purpose-driven work is a bonus.
This role is based in London, with hybrid working arrangements (2 days in office). Applicants must be located in and eligible to work in the UK. Unfortunately, we are unable to support visa applications or relocation at this time.
Competitive salary reviewed annually to account for market shifts. Equity in the company (stock options). Robust leave policies (PTO, parental leave, VTO). Flexible work environment with two days working from the London Office.
Why Join Us?
Novata is a mission-first company built to enable the private markets to drive more impact. We are at the unique intersection of ESG, the private markets, and mission driven impact. We are well-funded, have a top tier executive leadership team. We have a highly aggressive growth plan to establish ourselves as the industry leader of ESG with immediate plans for product and international expansion. Members of our leadership team have been globally recognized for their success as leaders of large public companies, founders of successful startups, leaders of established ESG organizations, and builders of robust tech platforms. We are passionate, highly motivated, and experienced individuals who embrace our diverse backgrounds. Together, we will become the platform of choice and a catalyst for a change in the way business is done.
Customer Success Associate - London employer: Novata, Inc.
Contact Detail:
Novata, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate - London
✨Tip Number 1
Familiarise yourself with ESG principles and Novata's mission. Understanding the core values and objectives of the company will help you align your responses during interviews and demonstrate your passion for sustainability.
✨Tip Number 2
Network with current or former employees of Novata on platforms like LinkedIn. Engaging in conversations can provide you with insider insights about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare to discuss specific examples from your previous roles that showcase your customer success skills. Highlight experiences where you've successfully onboarded clients or resolved issues, as these are key aspects of the role you're applying for.
✨Tip Number 4
Stay updated on industry trends related to SaaS and ESG. Being knowledgeable about recent developments can help you engage in meaningful discussions during interviews and show your commitment to continuous learning in this fast-paced environment.
We think you need these skills to ace Customer Success Associate - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success or client-facing roles, especially in SaaS or ESG environments. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and the mission of Novata. Mention specific experiences that align with the responsibilities listed in the job description, such as onboarding processes or customer engagement.
Showcase Communication Skills: Since strong written and verbal communication skills are essential for this role, ensure your application materials are clear, concise, and free of errors. Consider including examples of how you've effectively communicated with clients in the past.
Highlight Problem-Solving Abilities: In your application, provide examples of how you've successfully resolved customer issues or improved processes in previous roles. This will demonstrate your proactive approach and ability to contribute to customer success at Novata.
How to prepare for a job interview at Novata, Inc.
✨Understand the Company Mission
Before your interview, take some time to research Novata's mission and values. Familiarise yourself with their focus on ESG and sustainability, as this will help you align your answers with their goals and demonstrate your passion for purpose-driven work.
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous experience in client-facing roles. Highlight specific examples where you've successfully onboarded customers or resolved issues, as this will showcase your ability to contribute to the Customer Success team effectively.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask during the interview. This could include inquiries about the team's current challenges, how they measure customer success, or what tools they use for customer engagement. This shows your interest in the role and helps you assess if it's the right fit for you.
✨Demonstrate Strong Communication Skills
As a Customer Success Associate, communication is key. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing your strong verbal communication skills.
