Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead support teams to enhance service levels and manage critical IT applications.
- Company: Join Stark, a forward-thinking company driving IT transformation.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a dynamic team improving essential services with real impact.
- Qualifications: Experience in service management and strong communication skills are essential.
- Other info: Engage with diverse teams and develop valuable relationships across the organisation.
The predicted salary is between 48000 - 72000 £ per year.
As part of an ongoing IT transformation exercise, Stark requires a Service Support Manager, who will provide service management direction to business-critical support teams, improving existing service levels to ensure that operational standards and targets are met. This key individual will work closely with Infrastructure, security, development, and Solution Architecture teams in order to help provide a high-quality support service across key business-critical applications. The key applications in-scope are part of our portfolio of Enterprise finance, asset, CRM, data, and metering systems. These systems have the following characteristics:
- Business / Customer Critical
- Highly available, 24x7x365 use
- Hold confidential data, records, and documents
Responsibilities & Accountabilities:
- Provide Monthly Status Report (MSR) detailing the status of outstanding service requests, together with service level measures and call analysis reports, risks & issues.
- Schedule and participate in monthly service reviews.
- Manage the activities of the support team (and coordinate resolver groups):
- IT Level 1 Service Desk
- IT Level 2 & 3 Support
- IT Infrastructure & Security Teams
- Data & Analytics
- Development / Application Software Support
- Service Desk and Service Managers
- Business Support
- External Vendors & Supply Chain
Service Support Manager employer: Stark Group
Contact Detail:
Stark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Manager
✨Tip Number 1
Familiarise yourself with the key applications mentioned in the job description, such as finance, asset, CRM, and data systems. Understanding their functionalities and challenges will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the IT service management field, especially those who have experience with 24x7 support environments. Engaging with them can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with service level agreements (SLAs) and key performance indicators (KPIs). Be ready to share specific examples of how you've improved service levels in previous roles.
✨Tip Number 4
Showcase your ability to manage relationships with both internal teams and external vendors. Highlight any past experiences where you successfully facilitated communication and collaboration among diverse groups.
We think you need these skills to ace Service Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service management and support teams. Focus on your achievements in improving service levels and managing critical applications, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the Service Support Manager position. Mention specific examples of how you've successfully managed support teams and improved service delivery in previous roles.
Highlight Relevant Skills: Emphasise skills that are crucial for this role, such as problem management, change control, and stakeholder communication. Use concrete examples to demonstrate your proficiency in these areas.
Showcase Your Understanding of the Industry: Demonstrate your knowledge of the IT transformation landscape and the importance of high-quality support services. This will show that you understand the challenges Stark faces and are prepared to tackle them.
How to prepare for a job interview at Stark Group
✨Understand the Role
Make sure you have a clear understanding of the Service Support Manager role and its responsibilities. Familiarise yourself with the key applications mentioned in the job description, such as finance, CRM, and data systems, as well as their importance to the business.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage service levels. Prepare examples from your past experience where you've successfully handled service requests, escalated issues, or improved service quality.
✨Showcase Your Communication Skills
As this role involves managing communications with stakeholders and users, be ready to demonstrate your communication skills. Practice articulating how you would handle service complaints and performance issues clearly and effectively.
✨Highlight Team Management Experience
Since the position requires managing support teams and coordinating with various groups, be prepared to discuss your experience in team management. Share specific examples of how you've led teams, prioritised tasks, and ensured adherence to service management procedures.
