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For Companies At a Glance
- Tasks: Manage daily operations and ensure exceptional customer service at our vibrant workspace.
- Company: Join Regus, the world's largest workspace network, dedicated to enhancing work experiences.
- Benefits: Enjoy a competitive salary, training opportunities, and a bright, inspiring work environment.
- Why this job: Be part of a dynamic team that promotes flexibility and fosters community connections.
- Qualifications: Experience in hospitality or events, strong communication skills, and a knack for multitasking.
- Other info: Lead engaging networking events and develop your team's skills while making a real impact.
The predicted salary is between 32000 - 40000 £ per year.
Your job, your way. Total Compensation including bonus, commission & benefits: Ranges from £32,000-£40,000. Please note, you will be employed by a Regus Franchise Owner.
At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.
The opportunity
As a Community Sales Manager, you’ll be responsible for the smooth running of your Regus centre. You’ll motivate your team to create a great working environment to ensure customer satisfaction and retention.
A typical day at Regus
You start the day with an informal team talk over coffee, to plan the day and make sure everyone’s prepared. With one eye always on reception, you see members turning up and also the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their WiFi connections and AV system for their presentation.
Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the centre and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week.
A large company is taking a whole floor of the centre and is moving in next week. You run through the move in detail with the reception team, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over.
At lunchtime a couple walk in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the centre, explaining all the benefits of Regus membership.
Later in the afternoon you host a monthly operations meeting for Community Sales Managers from your local cluster of centres, along with the regional Operations Manager. After the meeting you do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home.
About you
We’re looking for someone who has the experience and aptitude to manage a smooth running operation. You’ll need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence. You also need to be:
- A good communicator, used to dealing with customers – ideally in the hospitality or events industry
- Confident, approachable and able to build strong relationships with customers
- A great manager, who leads by example and knows how to motivate and inspire a team
- Happy taking ownership of problems and finding ways to solve them
- Positive, enthusiastic and able to adapt to fast-changing situations
- Confident using MS Office and other basic IT packages
In addition, you will:
- Manage the day to day running of the centre, focusing on exceptional customer service
- Inspire your team of associates, developing their skills to get the best from each team member
- Promote your centre to new customers and show them how flexible workspace could enhance their business
- Generate leads by delivering engaging networking events within your community
What we offer
On top of a competitive salary package you’ll enjoy a bright and inspiring work environment, training and development opportunities.
Franchise – Community Sales Manager employer: IWG plc
Contact Detail:
IWG plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Franchise – Community Sales Manager
✨Tip Number 1
Familiarise yourself with Regus and its offerings. Understanding their products and services will help you engage effectively with potential customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Network within the industry. Attend local events or join online forums related to coworking spaces and community management. This can help you make valuable connections that may lead to referrals or insights about the role.
✨Tip Number 3
Showcase your leadership skills. Prepare examples of how you've motivated teams in previous roles, especially in customer service or hospitality settings, as this is crucial for the Community Sales Manager position.
✨Tip Number 4
Demonstrate your problem-solving abilities. Think of specific instances where you've successfully resolved issues in a fast-paced environment, as this will highlight your aptitude for managing operations smoothly.
We think you need these skills to ace Franchise – Community Sales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, customer service, and team management. Use specific examples that demonstrate your ability to multitask and lead a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Community Sales Manager role. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience in hospitality or events.
Showcase Your Communication Skills: Since strong communication is key for this role, consider including examples of how you've successfully built relationships with customers or led a team. This will help demonstrate your suitability for the position.
Highlight Problem-Solving Abilities: Provide examples in your application of how you've taken ownership of challenges in previous roles and found effective solutions. This will show that you can pre-empt issues and maintain smooth operations.
How to prepare for a job interview at IWG plc
✨Show Your Customer Service Skills
As a Community Sales Manager, you'll be dealing with customers regularly. Be prepared to share examples of how you've provided exceptional customer service in the past, especially in hospitality or events.
✨Demonstrate Leadership Qualities
Highlight your experience in managing teams and motivating others. Discuss specific instances where you led by example and inspired your team to achieve their goals.
✨Prepare for Multitasking Scenarios
The role requires juggling multiple tasks at once. Think of examples from your previous jobs where you successfully managed several responsibilities simultaneously and how you prioritised them.
✨Familiarise Yourself with Regus Products
Research Regus and its offerings thoroughly. Understand their flexible workspace solutions and be ready to discuss how you can promote these services to potential customers.
