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For Companies At a Glance
- Tasks: Lead client services and analyze business operations for a portfolio of clients.
- Company: Join a market-leading MGU focused on innovative insurance solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth.
- Why this job: Be a key player in enhancing client satisfaction and operational efficiency.
- Qualifications: Experience in insurance underwriting or operations, plus strong client service skills required.
- Other info: Ideal for those who thrive in collaborative and fast-paced settings.
The predicted salary is between 43200 - 72000 £ per year.
Our client, a market leading MGU, is looking for a Client Services Lead. Reporting to the Head of Operations, as Client Services Lead you will be responsible for supporting a portfolio of Clients by leading the analysis of business Operations requirements, determination of appropriate processes, tools and approaches, and the application of standards and best practices. Working with the Clients, Digital team, vendors, carrier and other partners, you will influence standards and best practices for Client needs. Ideal candidates will have experience working in insurance underwriting, operations, or similar areas, as well as possess strong Client Services skills. We are looking for an individual who can cover the spectrum of managing repeatable processes to being able to communicate and work dynamically with both the Client, vendor, and internal stakeholders. Essential Skills Act as the main contact between them and the Digital team and vendors for all Operational matters. To monitor service delivery and work with Digital team to ensure that agreed service level targets are met and communicate issues to the Series as appropriate To develop long term relationships with Series / customers, proactively identifying improvements in the delivery of Operation processes or opportunities for Business Systems solutions which will increase profitability and/or both internal and external customer satisfaction. Collaborate with other team members to adhere to standards, framework, and best practices for delivery of Operations processes and technology applications and products. Cultivate and maintain relationships with Client and internal and external stakeholders to identify emerging trends, needs and opportunities to provide distinctive value and outcomes for our clients Ability to synthesize requests, uncover inherent trends, make recommendations about associated implications to business performance, communicate findings and recommendations to a variety of audiences. Develop and maintain a working knowledge of key business processes to be seen as a trusted advisor to the business in identifying and owning Operations problems and process improvements. Preferred Technical skills: Client Services managing relationships with a portfolio of clients for the life cycle of the engagement Project management experience and managing business projects for the full life cycle, from inception to implementation. Negotiation and conflict resolution skills. Understands the fundamentals of commercial insurance processes/services. Working knowledge of insurance technology (i.e. policy and program admin systems) Understanding of Agile project management and development process JBRP1_UKTJ
Resourcing Group | Client Services Manager - MGA start-ups, Insurance employer: Resourcing Group
Contact Detail:
Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resourcing Group | Client Services Manager - MGA start-ups, Insurance
✨Tip Number 1
Make sure to familiarize yourself with the latest trends in insurance technology and operations. This knowledge will not only help you understand the industry better but also allow you to speak confidently about how you can contribute to improving processes and client satisfaction.
✨Tip Number 2
Network with professionals in the insurance underwriting and operations fields. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the challenges they face, which can give you insights into how to position yourself as a valuable asset.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and improved operational processes in your previous roles. Being able to share concrete experiences will demonstrate your capability and readiness for the Client Services Lead position.
✨Tip Number 4
Showcase your project management skills by being ready to talk about your experience with Agile methodologies. Highlight any projects where you led teams or collaborated with various stakeholders to achieve successful outcomes, as this aligns well with the responsibilities of the role.
We think you need these skills to ace Resourcing Group | Client Services Manager - MGA start-ups, Insurance
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and skills required for the Client Services Manager position. Tailor your application to highlight your relevant experience in insurance underwriting, operations, and client services.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience managing client relationships and any project management roles you've held. Provide specific examples of how you've improved operational processes or enhanced client satisfaction in previous positions.
Showcase Communication Skills: Since the role requires strong communication with clients, vendors, and internal stakeholders, make sure to demonstrate your ability to communicate effectively. Use clear and concise language in your application and provide examples of successful collaborations.
Tailor Your Application: Customize your cover letter to reflect your understanding of the company's needs and how you can contribute to their success. Mention any familiarity with insurance technology and Agile project management, as these are preferred skills for the role.
How to prepare for a job interview at Resourcing Group
✨Showcase Your Client Services Skills
Make sure to highlight your experience in managing client relationships. Discuss specific examples where you successfully improved client satisfaction or resolved conflicts, as this role heavily relies on strong client services skills.
✨Demonstrate Your Understanding of Insurance Processes
Be prepared to discuss your knowledge of commercial insurance processes and how they relate to the role. This could include talking about underwriting, operations, or any relevant technology you've worked with in the past.
✨Emphasize Your Project Management Experience
Since project management is a key aspect of this position, share your experiences managing projects from inception to implementation. Highlight any methodologies you are familiar with, especially Agile, and how you've applied them in previous roles.
✨Prepare for Collaboration Scenarios
Expect questions about how you would collaborate with various stakeholders, including clients, vendors, and internal teams. Think of examples where you successfully influenced standards or best practices and be ready to discuss them.
